[Remote] Mental Health Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Myriad Genetics is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and well-being through innovative genetic tests. The Mental Health Customer Service Representative will serve as the primary point of contact for customers, managing complex inquiries and coordinating testing services while ensuring compliance with relevant regulations.

Responsibilities

• Responsible for coordinating testing services for patients by:
• 1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
• 2. Working with healthcare providers to complete the required documentation and sample submission
• 3. Confirming insurance eligibility and benefit levels
• 4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
• 5. Employee will be on the phone approximately 60-80% of the time
• 6. Independently manage assigned work and meet production and quality metrics
• 7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
• 8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• 9. Participate in the Quality Assurance plan
• 10. Comply with applicable CLIA and HIPAA regulations

Skills

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
• Excellent interpersonal and communication skills
• Excellent listening, transcribing, and self-review skills
• PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
• Fluent in Spanish is preferred/encouraged
• Preference given to higher net typing speed applicants

Company Overview