[Remote] Assistant Account Manager

Note: The job is a remote job and is open to candidates in USA. Southern Benefit Systems is seeking a detail-oriented and organized Assistant Account Manager to support their Benefits Administration team. This role focuses on account support, benefits processing, customer service, and data management.

Responsibilities

• Benefits Administration: Manage carrier portals for enrollments and terminations; assist with eligibility updates and qualifying life events
• Quotes & Renewals: Support data collection and spreadsheet preparation for new business quotes and renewals
• Payroll System Support: Review and update client payroll systems to ensure accurate benefit data
• Invoice Reconciliation: Reconcile carrier invoices on a regular schedule and resolve discrepancies
• Benefit Plan Management: Assist with plan builds and renewals in Employee Navigator
• Benefit Communications: Create and maintain employee benefit guides using EB3
• Employee Data Tracking: Track new hires, terminations, and beneficiary information to ensure accuracy and compliance
• Service & Issue Resolution: Help resolve employee and client issues related to ID cards, eligibility, and system access
• Compliance Support: Maintain and update required notices and documentation
• Customer Service: Provide prompt, professional support to clients and team members
• Additional Support: Assist with special projects and other duties as needed

Skills

• Proficiency in Microsoft Office 365 (Excel, Word, Outlook)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Ability to manage multiple tasks and meet deadlines independently
• Customer-focused mindset
• Experience with Employee Navigator or similar systems preferred
• Background in benefits administration, HR, or account management
• Familiarity with EB3 or similar benefits tools

Company Overview