[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Impiricus is the first AI-powered HCP Engagement Engine, recognized as the fastest growing company in North America by Deloitte in 2025. The Technical Account Manager will focus on the technical execution of campaigns, collaborating with Product and Engineering/Dev to ensure accurate and scalable execution while managing data integrations and reporting setups.

Responsibilities

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems
• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly
• Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch
• Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev
• Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly
• Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines
• Track build progress and clarify requirements for Engineering/Dev as needed
• Close out tickets with documentation of what was deployed and any changes made
• Communicate technical risks, dependencies, and lift to the broader pod

Skills

• 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success
• 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows
• Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes
• Ability to translate technical workflows into clear, client-friendly communication for CS and Sales
• Highly organized with strong problem-solving skills and comfort coordinating across multiple teams

Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• 100% paid short- and long-term disability, plus life and AD&D insurance
• Take the time you need with a flexible vacation policy — recharge your batteries your way
• 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• We’ll ship you the gear you need to create a comfortable workspace at home.
• Save for your future with tax advantages (and company match!)

Company Overview