[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum, ensuring seamless channel implementation and driving long-term success through platform optimization.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities

Skills

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
• Strong proficiency using Excel
• Foundational understanding of channel requirements, data mapping, and feed architecture
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
• Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‐driven tools within daily workflows, with an ongoing interest in emerging technologies
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools
• Excellent problem-solving skills, with a focus on root cause analysis and resolution
• Strong verbal and written communication skills
• Bachelor's degree in business, engineering, computer science or related technical field
• 3+ years in technical account management, solution engineering, or implementation roles
• ECommerce or product data platform experience
• Experience working in cross-functional teams and navigating complex stakeholder environments
• Familiarity with SaaS deployment models and scalable system design
• Experience working with enterprise or strategic clients in eCommerce or retail technology

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year
• Discretionary bonus for non-sales roles
• Sales incentives (where applicable)

Company Overview

Company H1B Sponsorship