[Remote] Manager, Subscription & Custom Services Sales Specialists
Note: The job is a remote job and is open to candidates in USA. Adobe is a leader in creative software solutions, empowering individuals and businesses to achieve their goals through innovative tools. The Manager, Subscription & Custom Services Sales Specialists will lead a team focused on driving growth through subscription and custom professional services, ensuring enterprise customers realize value from Adobe's offerings.
Responsibilities
- Define and execute industry-aligned sales strategies to accelerate growth across subscription and professional services
- Drive predictable revenue through new business, account expansion, upsell, and cross-sell opportunities
- Own quota attainment, forecasting accuracy, and overall pipeline health
- Partner with enterprise sales leaders to influence complex transformation initiatives and long-term success strategies
- Recruit, coach, and develop a high-performing team focused on consultative, value-based selling
- Create an inclusive, accountable, and collaborative team culture centered on customer success
- Empower the team to exceed bookings targets and build long-term customer partnerships
- Support career growth through mentoring, coaching, and development opportunities
- Build relationships with senior customer stakeholders to understand business goals and align solutions to outcomes
- Lead complex solutioning discussions, including custom SOWs, success plans, and enterprise service strategies
- Act as a trusted advisor throughout the sales lifecycle, ensuring alignment across business, delivery, and value realization
- Partner closely with Sales, Customer Success, Product, Marketing, and Delivery teams to create seamless customer experiences
- Align with delivery leadership to support successful execution, satisfaction, and long-term retention
- Share field insights to improve offerings, packaging, and go-to-market strategy
- Drive disciplined pipeline management, forecasting, and execution through CRM tools such as Dynamics
- Use data and performance metrics to identify trends and improve sales effectiveness
- Implement scalable guidelines to improve efficiency and customer impact
- Leverage Adobe AI capabilities to enhance individual and team performance
- Stay informed on industry trends, customer needs, and emerging technologies shaping digital experiences
- Represent Adobe as a leader in customer success excellence internally and externally
- Share insights, guidelines, and success stories across teams and with customers
- Travel for customer engagement, team development, and collaboration is expected (approximately 30%)
Skills
- Proven experience leading enterprise or professional services sales teams and exceeding growth targets
- Strength in consultative selling, solution strategy, and managing complex deal cycles
- Strong communication, presentation, and stakeholder management skills
- Demonstrated ability to build relationships with senior executives
- Experience hiring, coaching, and developing sales talent
- Customer-first approach supported by analytical and critical thinking
- Ability to collaborate effectively across Sales, Product, Delivery, Customer Success, and Marketing
- Comfort working in a fast-paced, matrixed environment
- Curiosity for evolving technology trends and business challenges, including emerging AI opportunities
- Strong problem-solving skills to navigate customer and internal challenges
- Familiarity with Adobe Experience Cloud and related service offerings is a plus
- Experience leading subscription or SaaS-related services sales teams
- Background in digital transformation, customer experience, or consulting
- Experience working with large, complex enterprise organizations
- Passion for innovation, leadership development, and delivering customer value
Benefits
- Pay