[Remote] Technical Manager - Manager, .NET / SQL Application-NO C2C
Note: The job is a remote job and is open to candidates in USA. PDSSOFT INC. is seeking a Technical Manager for .NET and SQL Application Support. This senior leadership role involves overseeing application support operations, managing a team of engineers, and ensuring operational excellence and quality service delivery.
Responsibilities
- Overseeing application support operations for .NET-based systems and SQL Server environments
- Leading a team of support engineers
- Driving strategic improvements to support processes
- Serving as a key liaison between technical teams and business stakeholders
- Carrying full accountability for service delivery quality, team performance, SLA compliance, and operational excellence across supported applications
Skills
- 7+ years of experience in application support, with at least 2–3 years in a team lead or management role
- Proven experience managing support teams in enterprise .NET / SQL Server environments
- Strong technical foundation in: C# and .NET Framework / .NET Core / ASP.NET
- Microsoft SQL Server and T-SQL (stored procedures, performance tuning, indexing)
- IIS administration and REST API / integration troubleshooting
- Application monitoring tools and log management platforms
- Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives
- Deep knowledge of incident, problem, and change management processes
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and decision-making capabilities with a data-driven mindset
- Experience with DevOps practices, Azure DevOps, or CI/CD pipelines
- Familiarity with cloud platforms (Azure preferred) and containerized application support
- Experience with enterprise service management tools such as ServiceNow
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