[Remote] ServiceNow Administrator/Architect
Note: The job is a remote job and is open to candidates in USA. GDIT is a global technology and professional services company focused on delivering consulting and mission services to U.S. government agencies. They are seeking a ServiceNow Administrator to optimize business functions at USPS, providing platform administration, user support, and architectural guidance to enhance operational capabilities.
Responsibilities
- Own your opportunity to turn data into measurable outcomes for our customers' most complex challenges
- As an ServiceNow Administrator, the work you'll do at GDIT will be impactful to the mission of USPS
- You will play a crucial role in optimizing the business functions at USPS
- Your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively
- Leveraging your technical expertise to support the administration, maintenance, enhancement, and long-term scalability of the ServiceNow platform
- The Administrator shall provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements
- Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success
- Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer's goals
Skills
- Bachelor's degree in a relevant field from an accredited College/University is preferred
- If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required
- Minimum of 5 years of Information Technology experience
- ServiceNow Certified System Administrator (CSA) certification
- Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Additional ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Knowledge/experience of SDLC practices
- Effective liaison leading technical development teams
- Strong facilitation skills to effectively lead discussions across multiple groups
- Oral and written communication skills including presenting to management
- Knowledge/experience with Agile Methodologies
- Knowledge/experience of SDLC practices
- Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
- Application Lifecycle Management (ALM)
- Problem/Risk Management
- MS Office Suite
- Knowledge in AI tools (GitHub Copilot, Playwright)
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- ServiceNow application Administration experience in two or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Other ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- ITIL Certification
Benefits
- A variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- An additional 10 paid holidays per year
- Paid leave and paid holidays are prorated based on the employee's date of hire
- The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview