[Remote] ServiceNow Business Process Consultant
Note: The job is a remote job and is open to candidates in USA. IBM Consulting is focused on building long-term client relationships and driving meaningful change through innovative solutions. As a ServiceNow Business Process Consultant, you will lead the development of ServiceNow strategies, provide configuration support, and ensure successful implementation while tailoring solutions to budget guidelines.
Responsibilities
- Lead ServiceNow Strategy Development: Develop a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing
- Provide Configuration and Maintenance Support: Deliver configuration and maintenance support for software product implementation, ensuring successful implementation and adherence to project timelines
- Tailor Solutions to Budget Guidelines: Tailor the solution to budget guidelines and negotiate with clients to ensure successful implementation
- Contribute to Solution Design: Contribute to solution design through effort estimation and costing, utilizing expertise in both business and technical skills related to specific ServiceNow modules
- Ensure Technical Proficiency: Remain proficient in various web technologies, such as XML, HTML, and Web Services, and maintain knowledge of technical components like LDAP, VPN, and SSL
Skills
- Relevant ServiceNow experience and knowledge, including: ServiceNow Module Expertise: Experience with specific ServiceNow modules (ITSM, ITOM, ITAM, CSM), including configuration and maintenance support for software product implementation, as well as service management and ITIL processes
- Solution Design and Estimation: Experience in contributing to solution design through effort estimation and costing, utilizing expertise in both business and technical skills
- IT Service Management: Experience with service management and ITIL processes, including leading teams in building strategies based on value vs. effort and preparing cost-benefit models
- Budget and Client Management: Experience in tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation
- Relevant ServiceNow Certifications, including CSA, CAD, ITSM
- Proficiency in Web Technologies: Experience with various web technologies, such as XML, HTML, and Web Services, is beneficial for this role. Knowledge of these technologies will enable the Application Consultant to effectively configure and maintain ServiceNow modules. Familiarity with web technologies will also facilitate solution design and estimation
- Technical Component Knowledge: Experience with technical components like LDAP, VPN, and SSL is advantageous for this position. Understanding these components will allow the consultant to tailor solutions to budget guidelines and ensure successful implementation
- IT Service Management Processes: Experience with service management and ITIL processes is desirable, particularly in leading teams in building strategies based on value vs. effort and preparing cost-benefit models. This expertise will enable the consultant to contribute to solution design and estimation
Company Overview
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