Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Digital Records Specialist for arenaflex

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a purpose‑driven, non‑profit human services organization that transforms lives in the Fitchburg, MA region and beyond. Our mission is to create sustainable pathways to stability for individuals and families by delivering essential energy assistance, education, and advocacy. As a leader in the sector, arenaflex blends compassionate service delivery with data‑driven program management, ensuring every client receives timely, accurate, and confidential support. If you are passionate about using your typing expertise to make a tangible difference, you have found the right place.

Why This Role Matters

The Energy Services Data Entry Clerk is the backbone of our program’s information flow. Accurate data entry fuels decision‑making, compliance reporting, and the overall effectiveness of our energy assistance initiatives. By maintaining pristine digital records, you enable arenaflex staff to focus on client interaction, outreach, and program innovation. Your work directly contributes to reducing energy insecurity, lowering utility costs for low‑income households, and fostering environmental stewardship.

Key Responsibilities – What You’ll Do Every Day

• Client Record Management: Enter, update, and verify client status information in the arenaflex Client Service Center, ensuring the production pipeline reflects real‑time data.
• Digital Communication Tracking: Monitor incoming emails, log documents, and capture communications within the arenaflex platform, guaranteeing that every interaction is documented and searchable.
• System Compliance: Follow program guidelines for all required database systems—including arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex—maintaining consistency and audit‑ready records.
• File Organization: Keep both digital and paper participant files orderly, adhering to program standards and funder requirements for confidentiality and accessibility.
• Team Collaboration: Work closely with program staff to streamline communication, support service delivery, and promote consistency across all client touchpoints.
• Clerical Support: Perform routine office tasks such as filing, preparing mailings, handling phone coverage, and other administrative duties as needed.
• Remote Availability: Remain accessible for virtual meetings, conference calls, email correspondence, and regular duties, ensuring seamless continuity of operations.
• Professional Development: Attend mandatory staff meetings, supervision sessions, training workshops, and contractual briefings to stay current on policies and best practices.
• Confidentiality Assurance: Uphold strict confidentiality standards in handling sensitive client information, complying with HIPAA, state regulations, and arenaflex policies.
• Ad‑hoc Projects: Contribute to related tasks and special projects that support the Energy Services program’s strategic goals.

Essential Qualifications – What You Need to Succeed

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social services, or a comparable environment serving diverse, low‑income populations.
• Demonstrated proficiency with data entry, record‑keeping, and digital filing systems.
• Strong attention to detail, with the ability to spot inconsistencies and correct them promptly.
• Excellent written and verbal communication skills; ability to convey information clearly and courteously.
• Ability to work independently in a remote setting while maintaining high productivity and meeting deadlines.
• Commitment to maintaining confidentiality and adhering to ethical standards.
• Preferred: Bilingual proficiency in Spanish to better serve our multilingual client base.

Preferred Skills and Competencies

• Technical Acumen: Comfortable navigating multiple web‑based platforms, performing data imports/exports, and troubleshooting minor technical issues.
• Organizational Mastery: Proven ability to manage large volumes of information, prioritize tasks, and keep files systematically arranged.
• Customer‑Focused Mindset: Empathy for clients’ circumstances, coupled with a proactive approach to ensuring their records are accurate and up‑to‑date.
• Problem‑Solving: Quick to identify gaps in data, propose corrective actions, and implement solutions without extensive supervision.
• Team Player: Collaborative spirit that enhances cross‑functional communication and supports collective program success.
• Adaptability: Flexibility to adjust to evolving program requirements, new software tools, and shifting priorities.

Career Growth and Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its staff. As a Data Entry Clerk, you will have access to:

• Ongoing training modules covering data security, compliance, and best practices in human services documentation.
• Mentorship from senior program managers who can guide you toward advanced roles such as Data Analyst, Program Coordinator, or Client Services Supervisor.
• Opportunities to attend industry conferences, webinars, and workshops that broaden your knowledge of energy assistance policies and social service innovations.
• Cross‑departmental projects that expose you to grant writing, outcome evaluation, and community outreach, expanding your skill set beyond data entry.

Work Environment and Culture – Why arenaflex Is a Great Place to Work

Our remote‑first culture is built on trust, flexibility, and a shared commitment to social impact. At arenaflex you will experience:

• Inclusive Atmosphere: A diverse team that values each member’s unique perspective and encourages open dialogue.
• Supportive Leadership: Managers who provide regular feedback, recognize achievements, and champion work‑life balance.
• Collaborative Technology: State‑of‑the‑art communication tools that keep you connected with colleagues, supervisors, and the communities we serve.
• Mission‑Driven Purpose: Daily reminders that your meticulous work directly contributes to reducing energy poverty and improving quality of life for families.

Compensation, Benefits, and Perks

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and personal well‑being.

• Health, Dental, Vision, and FSA Coverage: Robust plans that keep you and your dependents healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and attend to personal matters.
• Hybrid/Flexible Work Options: While the role is remote, occasional in‑person meetings or trainings can be arranged based on your preference.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to help you achieve educational goals.
• Employer‑Sponsored Retirement Plan: Contributions that help you build a secure future.
• Pet Insurance: Coverage to protect your furry companions.
• Employee Discounts: Access to exclusive savings on a variety of products and services.

How to Apply – Join arenaflex Today

If you are ready to bring your typing precision, organizational talent, and passion for community service to a forward‑thinking, values‑centered organization, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter outlining why you are the perfect fit for this role.

Apply Job!

Closing Thoughts

At arenaflex, every data point you enter is more than a number—it is a story of resilience, hope, and progress. By ensuring our records are flawless, you empower our staff to deliver life‑changing energy assistance, advocate for policy improvements, and build stronger, more sustainable communities. Take the next step in your career with arenaflex and become part of a team that truly makes opportunity count.