Customer Support Representative
Customer Support Representative, Intuit TurboTax - Remote Customer Service United States Contract
Responsibilities
Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule. In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels. ? Phone support with video chat capability ? Traditional chat support Why join the WooHoo! Crew? There are many perks to contracting with us: ? Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home. ? Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. ? Gain experience... in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service. ? Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve. Earnings Potential ? Earn up to $19 per hour, plus incentives. From 4/8/24 to 4/15/24 (Tax Day) - earn more when you work more! ? April 8th-11th ? $3/hour additional on all hours worked for anyone working over 12 productive hours ? $4/hour additional on all hours worked for anyone working over 16 productive hours ? $5/hour additional on all hours worked for anyone working over 20 productive hours ? April 12th-14th ? $5/hour additional on all hours worked for anyone working over 20 productive hours ? April 15th ? $10/hour additional on all hours worked for anyone working over 5 productive hours ? Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times ? Peak rates apply January - April ? Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes. Schedule ? This seasonal contract starts in January and runs through April 15th, 2024 ? Flexible schedule opportunities - you create your own schedule! ? Schedule available hours between 7 am and 11 pm CST, Monday - Sunday ? Weekday and weekend options Skills Needed ? Sincere desire to assist the customer ? Tech savvy and avid computer user ? Ability to multi-task and navigate multiple systems ? Communicate with a friendly tone and professional demeanor
Work Environment
Requirements: ? Quiet, uninterrupted space ? Organized desk area ? Professional appearance (if on camera) Technology Requirements ? Personal computer (no tablet) ? Broadband internet connection, recommended at least 10 MBPS ? Wired internet connection (no wi-fi or mobile internet) ? Windows 10 or Windows 11 operating system ? Valid antivirus software installed, running and up to date ? USB headset with microphone ? A webcam will be loaned to each contractor to be used for the duration of the contract. ? Full PC requirements Important Information We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor Apply Job!