Bilingual Customer & Operations Assistant (Remote)
Location: Latin America (Remote). Language Requirements: English + Spanish. About Us: We’re Cleanse, a premium home and office cleaning company serving Northeast Ohio. We pride ourselves on hotel-quality service, great communication, and a fun, professional team culture. We’re looking for a bilingual (English\/Spanish) team member who can help us manage daily operations, customer communication, and support our cleaners from afar. Your Main Responsibilities:
- \u260E\uFE0F Cold call and follow up with potential clients in English.
- \uD83D\uDCAC Reach out to existing and past customers to encourage repeat bookings and referrals.
- \uD83D\uDCF2 Post and engage on social media (Facebook, Instagram, etc.) using our templates and content ideas.
- \uD83E\uDDF9 Communicate with cleaning staff in Spanish — help resolve scheduling or on-site issues.
- \uD83D\uDC81\u2640\uFE0F Handle customer support in English — respond to messages, confirm bookings, and solve small issues with empathy.
You’re a Great Fit If You:
- Speak fluent English and conversational or native Spanish.
- Are confident on the phone and comfortable selling or following up.
- Have strong communication and organizational skills.
- Are proactive, resourceful, and enjoy helping others.
- Have experience in customer service, operations, or virtual assistance.
What We Offer:
- \uD83D\uDCBB Fully remote position.
- \u23F0 Flexible schedule (U.S. business hours preferred).
- \uD83C\uDF0E Supportive, growing team with long-term potential.
- \uD83D\uDCB0 Competitive pay based on experience and results.
Location: Remote - Anywhere Skills required for this job:
- Cold calling
- Customer service
- Customer service in cleaning
- Operations
- Scheduling
- Social media marketing
- Virtual assistance
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