Bilingual Customer Service Sales Representative - Call Center

Tuff Shed, Inc. is seeking dynamic communicators for the role of Bilingual Customer Service Sales Representatives in their call center located in Lancaster, TX. The position involves driving sales growth by building relationships with customers through various communication channels while delivering exceptional customer service.

Responsibilities

• Build and nurture relationships with customers and our partners at The Home Depot via inbound and outbound calls, texts, emails, and online chat
• Drive sales through engaging and persuasive conversations, while meeting or exceeding targets, using our robust CRM system

Skills

• Bilingual in Spanish and English
• Proactive, goal-oriented, and competitive individual who thrives in a high-energy, sales-driven role
• Availability to work a flexible schedule, including evenings, weekends, and some holidays
• Demonstrated experience in sales with a strong ability to drive results and meet sales goals, including direct, internet, and/or phone sales; one year preferred
• Strong commitment to providing excellent customer service with a solution-oriented approach in a call center or customer service environment; one year preferred
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred
• Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment
• One year of demonstrated experience in sales
• One year of strong commitment to providing excellent customer service in a call center or customer service environment
• Experience in utilizing Customer Relations Management (CRM) software

Benefits

• Competitive pay
• A tiered performance-based sales bonus program
• Benefits
• PTO
• Paid holidays
• Medical/dental/vision and life insurance
• Employee Stock Ownership Plan (ESOP)
• A 'Safe Harbor' 401(k) plan
• Tier-based Sales Bonus Program
• On-Demand Access to your pay! (restrictions may apply)
• Work from Home Hybrid Option Available after Training: 2 days remote / 3 days in office

Company Overview