Retail Events Operations Specialist (6-Month Contract) Job Details | Sephora

Sephora Canada is a leader in the beauty industry, committed to celebrating diversity and inclusivity. They are seeking a Retail Events Operations Specialist to oversee the operational execution of brand-led store events, ensuring compliance and enhancing client experience.

Responsibilities

• Lead end-to-end high-volume event intake, review, and approval processes, ensuring timely processing, accuracy, completeness, and alignment with Sephora guidelines and compliance standards
• Track and validate required event documentation (e.g., assets, approvals, compliance requirements), following up with brand partners to ensure completeness within defined timelines
• Own brand-facing communication, providing clear, professional correspondence, feedback, and follow-ups to ensure timely execution
• Manage the shared inbox and intake portal, triaging requests, responding to inquiries, and maintaining organized workflows
• Execute detailed system updates, including SKU uploads and event-related data entry to support inventory boosting initiatives
• Maintain accuracy within internal systems, including uploading event titles, images, and assets while upholding data integrity standards
• Partner cross-functionally with internal teams to support event readiness, resolve issues, and ensure smooth execution
• Provide ongoing operational support, identifying gaps, troubleshooting challenges, and contributing to process improvements

Skills

• 1–2 years of experience in retail operations, event coordination, project coordination, or administrative environments
• Experience working in process-driven environments with a strong focus on execution and accuracy
• Exceptional attention to detail, with the ability to manage high-volume, repetitive tasks with consistency and precision
• Strong organizational and time management skills, with the ability to prioritize competing deadlines—especially during peak periods
• Strong written communication skills, with experience managing external or brand-facing correspondence
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, PowerPoint) to support efficient workflows
• Comfort working within systems and data platforms, with a focus on maintaining accuracy and improving processes
• A proactive, solutions-oriented mindset, with the ability to identify issues and take action
• Ability to thrive in a fast-paced, high-volume environment with evolving priorities
• Experience working with cross-functional teams and external partners (e.g., brands, vendors)

Benefits

• Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• You’ll be trusted to find the perfect blend of work/life balance that *actually* works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Company Overview