Lease End Loyalty Associate

Hyundai Capital America is a company that provides a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. The Lease End Loyalty Associate role is responsible for managing customer-facing processes associated with end-of-term lease accounts, assisting customers with their options and obligations, and delivering a superior customer experience through effective communication and support.

Responsibilities

• Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems
• Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty
• All other duties as assigned
• Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance

Skills

• High School Diploma or GED
• Excellent communication abilities
• Ability to multi-task and prioritize goals to meet business objectives
• Ability to understand analysis, technical processes, and business systems
• Excellent organizational, interpersonal, and business system skills
• Recall of a broad base of product knowledge
• Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
• Call center and previous sales experience strongly preferred

Benefits

• Role is 100% remote (after in-office new hire training)
• Competitive pay plus up to $1,000 in monthly bonuses!
• Great benefits with very little out of pocket cost!
• Car purchase discount plus $350.00 car allowance!
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

Company Overview