Membership Officer

TWI Ltd is a leading professional membership body based in Abington, Cambridge, and they are seeking a Membership Officer to support the recruitment and management of members. The role involves being the primary contact for existing and potential members, overseeing the membership application process, and implementing strategies for growth and compliance.

Responsibilities

• Be the first point of contact for members and non-members by both telephone and email and follow new enquiries from the initial contact through to completed application
• Learn the requirements and processes for membership, Engineering Council registration and update the Institution’s database
• Work with team to identify and implement process improvements to reduce admin routines and increase digital processing abilities
• Conduct on-going market research via surveys and other means to find out what members value
• With the team, develop materials that provide a consistent message on the benefits of membership and monitor and record the results of membership recruitment campaigns
• Develop and maintain senior level contacts with the key employers and other stake holders through visits, discussions with individuals and groups, and presentations and turn contacts into new members
• Represent the Institution at events to present and recruit new members and increase awareness, developing contacts with other TWI Industrial Members and with related Institutions and Societies
• Present the benefits of professional institution membership to individuals and their employers
• As a Membership Team, develop promotional activities to increase member numbers

Skills

• A degree or equivalent qualification
• Experience in a customer facing role
• Excellent verbal and written communication, interpersonal and presentation skills
• The ability to work with established procedures
• Ability to think outside the box and experience of process improvements and automation
• Excellent organisational skills with the ability to meet deadlines and maintain a high level of attention to detail
• Demonstrable knowledge and understanding of business financial administration
• Good working knowledge of Microsoft Office Word, Excel and PowerPoint and familiarity with website tools
• Experience in member services and a membership management CRM system
• Good understanding of the role and functions of an international professional member-based organisation
• Sales experience
• Track record of process improvement and automation
• Experience in delivering presentations to various audiences
• Project management abilities

Benefits

• Share-in-success bonus scheme
• Generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary)
• Holiday (25 days + 8 bank holiday’s)
• Private health and dental cover
• Career development and training
• Onsite employee restaurant
• Onsite gym
• Day nursery available for companies on Granta Park (Cambridge) site (subject to availability)
• Onsite parking
• Hybrid model with an expectation of 1-2 weekly days in the office
• Flexible working
• Enhanced maternity pay
• Paid parental leave
• Comprehensive training programme, incorporating both in-house and external courses to support staff development

Company Overview