Client Support Representative
SHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through exceptional customer service. The Client Support Representative role involves answering calls from clients and resolving issues efficiently while collaborating with team members.
Responsibilities
- Take incoming calls from financial institutions with a focus on issue resolution
- Maintain adherence to phone schedule to ensure adequate phone coverage for client support
- Partner and collaborate with peers and business partners, as needed
- Participate in team and department planning meetings
Skills
- 1+ year of call center experience
- Prior banking or financial services experience
- Strong verbal and written communication skills
- Ability to work under the pressure of high expectations and deadlines
- Bi-lingual is a plus
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Company Overview