Care4Kids Client Services Representative

United Way of Connecticut is dedicated to improving community well-being, and they are seeking a Care4Kids Client Services Representative. This role involves assisting families in connecting to childcare services, providing support to childcare providers, and ensuring employers can access childcare subsidies.

Responsibilities

• You’ll be the calm, knowledgeable guide who helps people find their footing
• You will take incoming calls from CT families seeking assistance to pay their childcare expenses
• You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
• Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
• Serve people with customer service or contact center experience who enjoy helping families by phone
• Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
• Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
• Balance empathy with efficient problem-solving in a high-volume contact center setting

Skills

• High School Diploma or GED plus relevant experience
• Strong customer service or contact center experience
• Detail-oriented team players who can handle high call volumes
• Ability to document cases and follow eligibility guidelines
• Customer service professionals who enjoy helping others problem-solve
• Bilingual (Spanish or Portuguese speaking)

Benefits

• $0.75 per hour worked ($1.50 per hour for proficiency in both languages) for Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification
• An outright 5% 401(k) contribution
• Paid Time Off in a calendar year—you begin accruing immediately
• 13 paid holidays per year
• Generous health benefits, including 80% coverage of your medical plan premium and deductible
• Tuition reimbursement (after 1 year)
• Employment at UWC counts toward Public Service Student Loan Forgiveness
• Paid, comprehensive training before you take your first live call
• Ongoing coaching, supervision, and team collaboration
• Hybrid schedule after training (4 days remote, 1 day in office)

Company Overview