IT Technical Support Specialist (IT Customer Support-Entry)

• This posting is for internal RCO employees only* Schedule and Location: Monday-Friday 8am-5pm flexible schedule available RCO is head-quartered in Olympia, WA on the state's capital campus. RCO will consider candidates that can successfully do this job from another location (in-state only) with occasional travel to Olympia for meetings and other functions. Who we are: The Recreation and Conservation Office (RCO) is a small state agency located in Olympia, Washington that plans for and provides funding to: create and maintain opportunities for recreation; protect the best of the state's wild lands, farms, and forests; and recover salmon. RCO strives to maintain a workplace that is respectful, inclusive and family-friendly where all team members feel safe to bring their true selves to work. We believe in a culture where everyone continually improves and has the opportunity to lead. The core competencies for all RCO team members are communication, customer service, integrity, self-management, and teamwork. At RCO we envision: A state that has abundant outdoor recreation spaces, healthy habitats, and working farms and forests that support people, fish, and wildlife. What you will do: The Recreation and Conservation Office (RCO) employs this position and dedicates this full-time position to the Puget Sound Partnership (PSP) through the interagency agreement that includes providing IT staff, infrastructure and application hosting, support, and oversight to the PSP. The Recreation and Conservation Office (RCO) IT Section provides the Puget Sound Partnership (PSP) with network, server, storage, client computer, software, and application support to agency staff. The IT Section functions as part of the PSP Operations and Internal Performance Division along with the Administration and Fiscal sections. Some of what you'll enjoy doing includes:

• Provide tier-1 and tier-2 technical support to customers with issues or service requests about hardware, software, and applications
• Monitor and report computer equipment and services usage patterns and forecast future agency needs
• Recommend and purchase computer equipment and services for agency use Install client computer hardware, software, and applications
• Provide training to customers on using hardware, software, and applications
• Maintain client computer and peripheral equipment inventories
• Process surplus equipment
• Perform standard maintenance of client computers and printers
• Orient new employees to agency network, client computers, file servers, printers, software, and applications
• Providetechnicalsupportformeetingsofagencyboards,councils,panels,andconferences
• HelpadministerEnterpriseandAzureActiveDirectorycomputers,users,andgroups
• Help administer Microsoft 365 Office
• Help administer Exchange Online, Protection, and Archive
• Help administer IT Service Management (ITSM) helpdesk
• Develop and install operating system (OS) and software images to client computers.
• Maintainimagesforrebuildingcomputersbackfromwarrantyrepairorreplacement.(PSP)
• Manage and deploy updates to client computers and servers
• Help administer Organization Group Policy (GPO)
• Help administer networks in offices and data centers
• Help administer wireless networks in offices
• Helpadministerdeskandmobiletelephonesandperipheraltelecommunicationsequipment
• Help administer WaTech Mobile Device Management (MDM)
• Support projects to upgrade and replace telecommunications equipment
• Coordinate with other IT staff on network issue resolution
• Help administer client computer end-point security
• Help administer cloud end-point security
• Respondtoalertsornotificationsaboutpotentialinfectionsorvulnerabilities
• Document and diagram IT infrastructure architecture for PSP
• Document network, server, and storage configurations

REQUIRED:

• 1 year or more of information technology experience such as analyzing, designing, installing, programming, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.
• 1 year or more of experience providing technical support to users of the Microsoft Windows client computer environment.
• 1 year or more of experience administering Microsoft Windows client operating systems such as Windows 7, 8, 10, and installing/uninstalling software, upgrades, patches, and service packs for Windows Server Update Services (WSUS).
• 1 year or more of experience actively protecting computer systems from internal and external security threats, using software such as RSA VPN, FortiNet firewall, Microsoft Security Center, Windows Defender end-point security, RiskSense vulnerability
• assessment, or Azure Sentinel log monitoring.
• 1 year or more of experience with Microsoft Office 2016, 2019, 365 and other user productivity software installed on premise or Cloud, such as Adobe Acrobat or WebEx video conferencing.
• 1 year or more of experience administering IT Service Management applications, such as Jira Service Desk.
• 1 year or more of experience configuring client computers, building images, and deploying images using Microsoft System Center Configuration Management (SCCM) software.
• 1 year or more of experience administering networks and WiFi networks, using software such as HP OneView or Aerohive.
• 1 year or more of experience administering Microsoft Active Directory Federated Services or Azure Active Directory and user/group policies.
• 1 year or more of experience administering Microsoft Exchange or Exchange Online email accounts and email services.
• 1 year or more of experience administering cell phone security, applications, and patching through mobile device management.
• 1 year or more of experience backup and recovery of desktop computers, servers, applications, and data, using software such as Veeam, Symantec Backup Exec, NetApp SnapShot/SnapMirror, or Microsoft SyncToy.

How to apply: In addition to completing the online application, you must attach the following documents to your profile or paste into the "text resume" field in order to be considered for this position:

• A letter of interest (no more than 2 pages in length) explaining how your past experiences make you an ideal candidate for this position and what exceptional skills you would bring to RCO;
• A current resume, detailing experience, education, and other relevant interests;
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified. Union Inclusion: This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). Opportunity for All: The Recreation and Conservation Office celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. Contact us: For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [email protected]. Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service. If you have questions about this opportunity, please contact Anita Macpherson at [email protected] Apply To This Job