Part‑Time Remote Customer Support Technician – Beverage Equipment Service & Maintenance – $27/hr – arenaflex

Join arenaflex – A Global Leader in Refreshing Experiences

At arenaflex, we believe that a perfectly chilled beverage is more than just a drink – it’s a moment of joy, a spark of conversation, and a catalyst for unforgettable experiences. With a legacy of innovation and a commitment to sustainability, arenaflex delivers world‑class beverage solutions to millions of consumers every day. Our mission extends beyond the product; we empower partners, retailers, and communities to create refreshing moments that matter. As we continue to expand our footprint, we are looking for dedicated, service‑oriented professionals to join our remote support team and help keep our equipment running at peak performance.

Why This Role Matters

Our customers rely on arenaflex’s state‑of‑the‑art dispensing equipment to serve cold, carbonated beverages with consistency and reliability. As a Part‑Time Remote Customer Support Technician, you will be the frontline guardian of that reliability, ensuring that every machine, cooler, and fountain operates flawlessly. Your expertise will directly impact the satisfaction of retailers, end‑consumers, and the overall brand reputation of arenaflex.

Key Responsibilities – What You’ll Do Every Day

• Perform routine mechanical services and light refurbishments on beverage dispensing equipment in accordance with arenaxflex’s standard operating procedures.
• Diagnose, troubleshoot, and resolve technical issues on soft‑drink fountain machines, refrigeration units, and related hardware.
• Conduct preventive maintenance, including cleaning, calibration, and component replacement, to minimize downtime.
• Maintain accurate service records, documenting all work performed, parts used, and recommendations for future maintenance.
• Collaborate with the remote support team to prioritize service calls, ensuring critical issues are addressed promptly.
• Provide exceptional customer service by communicating clearly, professionally, and empathetically with clients, vendors, and internal stakeholders.
• Transport equipment safely when required, adhering to all safety protocols and lifting guidelines (up to 50 lb).
• Adapt to flexible scheduling, including occasional weekend shifts (Saturday or Sunday) and holiday coverage as business needs dictate.
• Stay current with arenaflex product updates, technical bulletins, and industry best practices through continuous learning initiatives.

Essential Qualifications – What We Require

• High school diploma or equivalent (GED) – a solid educational foundation is essential.
• Valid driver’s license with a clean driving record, enabling you to travel to client sites as needed.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 lb safely.
• Strong communication skills, both verbal and written, to convey technical information clearly to non‑technical customers.
• Reliability and a collaborative mindset, with a commitment to delivering outstanding customer support experiences.

Preferred Qualifications – What Sets You Apart

• Associate’s or Bachelor’s degree in Mechanical Engineering, Technical Maintenance, or a related field.
• Prior experience in servicing refrigeration or beverage dispensing systems, preferably within a fast‑paced retail environment.
• Certification such as EPA Refrigerant Handling (Section 608) or equivalent.
• Familiarity with remote diagnostic tools, ticketing systems, and service management software.
• Experience working in a part‑time, remote, or field‑service capacity, demonstrating self‑discipline and time‑management skills.

Core Skills & Competencies – What You’ll Need to Succeed

• Technical Proficiency: Ability to read schematics, interpret service manuals, and perform hands‑on repairs on mechanical and electronic components.
• Problem‑Solving: Systematic approach to diagnosing faults, identifying root causes, and implementing effective solutions.
• Customer Focus: Empathy and patience when interacting with clients, ensuring their concerns are heard and resolved.
• Organizational Skills: Accurate documentation of service activities and efficient management of parts inventory.
• Safety Awareness: Commitment to following OSHA guidelines, proper lifting techniques, and safe handling of refrigerants.
• Adaptability: Flexibility to adjust to varying schedules, unexpected service calls, and evolving technology.

Work Environment & Culture at arenaflex

arenaflex fosters a culture of inclusion, innovation, and continuous improvement. Even though this role is remote, you will be part of a vibrant, supportive community that values collaboration and personal growth. Our employees enjoy:

• Access to a digital knowledge hub with training modules, product updates, and troubleshooting guides.
• Regular virtual team meetings that encourage idea sharing, peer recognition, and mentorship.
• A commitment to work‑life balance, with flexible part‑time hours designed to accommodate personal commitments.
• Opportunities to engage in sustainability initiatives, such as energy‑efficient equipment upgrades and waste‑reduction programs.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $27 per hour, reflecting the specialized skill set required for this position. In addition to base pay, arenaxflex provides a comprehensive benefits package for part‑time employees, which may include:

• Performance‑based bonuses and incentive programs.
• Access to health, dental, and vision plans (eligible employees).
• Retirement savings options with employer contributions.
• Paid time off for holidays, personal days, and sick leave.
• Employee assistance programs (EAP) for mental health and wellbeing.
• Discounts on arenaflex products and partner services.
• Professional development funds for certifications, workshops, and online courses.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Remote Customer Support Technician, you will have clear pathways to advance your career, such as:

• Progressing to a senior field service engineer role with increased responsibility and higher compensation.
• Transitioning into technical training, where you can share your expertise with new hires and apprentices.
• Moving into regional service management, overseeing a team of technicians across multiple locations.
• Exploring cross‑functional opportunities in product development, quality assurance, or customer experience strategy.

Our learning platform offers on‑demand courses in refrigeration technology, advanced diagnostics, and soft‑skill development, ensuring you stay ahead of industry trends.

How to Apply – Take the Next Step with arenaflex

If you are passionate about delivering top‑tier service, enjoy hands‑on technical work, and thrive in a remote, part‑time environment, we want to hear from you. Click the link below to submit your application and become a valued member of the arenaflex support family.

Apply Now – Join arenaflex!

Ready to Make a Difference?

At arenaflex, every service call is an opportunity to reinforce our promise of refreshment and reliability. By joining our team, you will play a pivotal role in keeping the world’s favorite beverages perfectly chilled and ready to enjoy. Don’t miss the chance to grow your technical career while contributing to a brand that millions love. Apply today and start your journey with arenaflex!