E-commerce Social Media & Customer Experience Associate – Automotive Accessory Brand | Remote-Friendly Opportunity at arenaflex

About arenaflex

arenaflex is a forward-thinking, customer-obsessed organization operating at the exciting intersection of e-commerce, automotive lifestyle, and digital community building. We specialize in curating premium aftermarket accessories and delivering unparalleled customer experiences to passionate vehicle enthusiasts. Our mission is to help owners discover more enjoyment, personalization, and possibility with their vehicles by providing high-quality products and an unrivaled service journey. We are professional, collaborative, and creative — and our goal is to set the gold standard for how accessory brands connect with their communities online and offline.

At arenaflex, we believe that a great product is only the beginning. The real magic happens in the conversation — in the comments, the DMs, the chat windows, and the email threads where customers are met with empathy, expertise, and enthusiasm. That is why we are looking for a dynamic, multi-talented individual to join our growing team as an E-commerce Social Media & Customer Experience Associate.

Position Overview

We are seeking an enthusiastic, detail-oriented, and highly motivated E-commerce Social Media & Customer Experience Associate to play a dual role in shaping our digital presence and elevating our customer service standards. This position is ideal for someone who lives and breathes social media culture, has a creative eye for engaging content, and derives genuine satisfaction from helping customers feel heard, valued, and delighted.

Reporting to the Social Media and Customer Experience Managers, you will assist in executing social media strategies that strengthen our brand identity, while also serving as a frontline support champion who addresses customer inquiries, feedback, and concerns across multiple communication channels. If you are a self-starter who enjoys engaging with online audiences, thrives in a fast-paced digital environment, and wants to build a career at the crossroads of marketing and customer success — this role is built for you.

Key Responsibilities

Social Media Management & Content Curation

• Assist in managing, planning, and curating compelling content for arenaflex's social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels daily for trends, audience conversations, comments, and direct messages, and engage with followers in a timely, personable, and on-brand manner.
• Collaborate closely with the Social Media Manager to brainstorm fresh, innovative ideas for seasonal campaigns, product launches, promotions, and content calendars.
• Schedule and publish content using leading social media management tools, ensuring optimal posting times and consistent brand voice across all touchpoints.
• Track social media performance metrics — including reach, engagement, impressions, follower growth, and click-through rates — and compile data into clear, actionable reports.
• Stay ahead of emerging social media trends, platform updates, and best practices to ensure arenaflex remains at the forefront of digital innovation.
• Support the creation of visual assets by collaborating with designers or using basic graphic design tools to produce eye-catching graphics and short-form content.

Customer Service & Customer Experience Support

• Provide prompt, courteous, and professional responses to customer inquiries, feedback, and concerns across email, live chat, and social media platforms.
• Assist in addressing and resolving customer issues from first contact through resolution, consistently striving for customer satisfaction and the protection of arenaflex's positive brand image.
• Escalate complex or sensitive customer inquiries to the appropriate internal teams, ensuring timely follow-up and clear communication until resolution is achieved.
• Help manage online customer reviews and ratings, encouraging satisfied customers to share positive feedback and professionally addressing any negative comments with empathy and solution-oriented thinking.
• Develop and maintain a deep, working knowledge of arenaflex's products, services, policies, and procedures to accurately and confidently assist customers.
• Document customer interactions, feedback patterns, and recurring issues to inform continuous improvement initiatives.

Cross-Functional Collaboration & Reporting

• Partner with cross-functional teams — including marketing, sales, product, and operations — to ensure social media efforts align seamlessly with overall business goals and product launches.
• Share valuable customer insights, feedback, and trend observations with relevant departments to contribute to product improvements, service enhancements, and new campaign ideas.
• Assist in compiling, organizing, and presenting data for regular social media performance reports and customer service metrics reviews.
• Participate actively in team meetings, contributing creative ideas, customer stories, and strategic suggestions that elevate the brand experience.

Essential Qualifications

• Bachelor's degree in Marketing, Communications, Business, Public Relations, or a related field — or equivalent practical work experience.
• Prior experience or internship in social media management, digital marketing, or customer service is highly valued.
• Excellent written and verbal communication skills, with a demonstrated ability to communicate professionally, empathetically, and persuasively with diverse audiences.
• Strong organizational skills and meticulous attention to detail, with the ability to manage content schedules, customer queues, and multiple priorities simultaneously.
• Familiarity with major social media platforms and a solid understanding of their unique features, algorithms, and audience preferences.
• Basic knowledge of customer service principles and a genuine passion for helping people solve problems with patience and professionalism.

Preferred Qualifications & Nice-to-Haves

• Adaptability and a proactive willingness to learn new tools, technologies, and platforms as the digital landscape evolves.
• Creative mindset with a keen interest in staying informed about social media trends, pop culture moments, and viral content patterns.
• Proficiency with graphic design tools such as Canva, Adobe Creative Suite, or similar content creation platforms.
• Experience with social media management and analytics tools such as Hootsuite, Buffer, Sprout Social, or Later.
• Familiarity with e-commerce platforms, CRM systems, and customer support software (e.g., Shopify, Zendesk, Freshdesk, or HubSpot).
• Knowledge of or genuine enthusiasm for the automotive industry, vehicle customization, or aftermarket accessories is a strong plus.

Skills & Competencies for Success

• Customer Empathy: The ability to understand, anticipate, and respond to customer needs with genuine care and professionalism.
• Creative Storytelling: A natural flair for crafting engaging captions, compelling narratives, and on-brand content that resonates with target audiences.
• Time Management: The capacity to juggle multiple tasks, meet tight deadlines, and maintain quality across all deliverables.
• Analytical Thinking: Comfort with interpreting social media metrics, customer feedback data, and performance reports to drive continuous improvement.
• Resilience & Positivity: The ability to remain calm, solution-oriented, and professional when handling challenging customer interactions or fast-paced campaign deadlines.
• Team Collaboration: A cooperative, communicative approach to working with colleagues across marketing, sales, and operations.

Career Growth & Learning Opportunities

At arenaflex, we don't just offer jobs — we build careers. Joining our team means gaining hands-on experience in both social media management and customer service, two of the most in-demand skill sets in today's digital economy. You will have the opportunity to:

• Develop a versatile, marketable skill set that bridges marketing, communications, and customer success.
• Work on real-world campaigns and customer interactions that have a measurable impact on brand growth and customer loyalty.
• Receive mentorship from experienced marketing and customer experience leaders who are invested in your professional development.
• Explore clear pathways for advancement into roles such as Social Media Coordinator, Customer Experience Specialist, Brand Marketing Manager, or E-commerce Operations Lead.
• Access training resources, workshops, and industry events that keep you at the cutting edge of digital marketing and customer experience best practices.

Work Environment & Company Culture

arenaflex fosters a modern, dynamic, and collaborative work environment where every team member's voice is heard and valued. Our culture is built on the following pillars:

• Innovation: We encourage creative thinking, experimentation, and the courage to bring fresh ideas to the table.
• Collaboration: We believe the best work happens when diverse minds come together with a shared purpose.
• Customer Obsession: Every decision we make is filtered through the lens of how it will impact our customers' experience.
• Growth Mindset: We support continuous learning, constructive feedback, and the pursuit of excellence.
• Work-Life Balance: We respect personal time and offer flexible scheduling options that support a healthy, sustainable career.

Our modern office setting is designed to inspire creativity and connection, with comfortable workspaces, food provided, and amenities that make coming to work something to look forward to.

Compensation, Perks & Benefits

• Competitive Hourly Pay: $20.00 – $24.00 per hour, commensurate with experience and qualifications.
• Health & Wellness Benefits: Comprehensive health insurance options to support your well-being.
• Paid Time Off: Generous PTO policy to help you recharge and maintain balance.
• Flexible Schedule: Flexibility that supports productivity and personal commitments.
• Performance Bonuses: Bonus opportunities for top performers who go above and beyond.
• Career Development: Exposure to a dynamic, collaborative work environment with real opportunities for advancement.
• Modern Office Perks: A professional, well-equipped workspace with food provided and a team that feels like family.
• Consistent Schedule: Standard 8-hour day shifts, Monday through Friday — no nights, no mandatory weekends.

Schedule & Work Location

• Job Type: Full-time
• Schedule: 8-hour shift, day shift, Monday to Friday; no nights, no weekends; overtime and weekend availability as needed based on business demand.
• Work Location: In person at our modern Tustin, CA office (92780). Candidates must reliably commute or plan to relocate before starting work.

Application Requirements

• Proven customer service experience of at least 1 year (preferred).
• Familiarity with automotive aftermarket accessories is a plus and will be asked during the application process.
• Ability to thrive in a fast-paced, customer-facing environment.

Why You Should Apply

If you are a self-motivated, creative, and customer-centric individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, arenaflex wants to hear from you. This is more than a job — it is an opportunity to grow professionally, make a tangible impact on a beloved brand, and join a team that genuinely cares about its people and its customers.

Bring your passion for social media, your dedication to exceptional service, and your drive to keep learning. In return, arenaflex will provide the platform, the mentorship, and the culture you need to thrive. Take the next step in your career — apply today and become part of the arenaflex story.