Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Virtual Role Supporting Community Programs at arenaflex

About arenaflex – Making a Difference in Community Well‑Being

arenaflex is a dedicated non‑profit human services organization that strives to create lasting, positive change for individuals and families across the region. With a mission centered on empowerment, holistic support, and community growth, arenaflex delivers essential services that address energy insecurity, financial stability, and overall quality of life. Our team is passionate, collaborative, and driven by the belief that every person deserves a safe, comfortable home and the opportunity to thrive.

Position Overview – Why This Role Matters

As a Remote Energy Services Data Entry Clerk (Typist) at arenaflex, you will be the backbone of our data management processes, ensuring that client information is accurate, up‑to‑date, and securely stored. Your meticulous attention to detail will directly support the delivery of energy assistance programs, enabling our caseworkers and program staff to focus on client interaction and service excellence. This is a full‑time, work‑from‑home opportunity that offers flexibility, professional growth, and the satisfaction of contributing to a cause that truly matters.

Key Responsibilities – What You’ll Do Every Day

• Enter, verify, and maintain client status records in the Statewide Client Service Center, reflecting real‑time updates to the production pipeline.
• Monitor incoming emails, log documents, and record communications within the arenaflex platform (formerly Monday.com) as soon as they are received.
• Adhere to program guidelines for all required database systems, including arenaflex, the arenaflex Content Management System (CMS), arenaflex eConservation, arenaflex HEARTWAP, arenaflex LIHEAP, and arenaflex In Demand.
• Organize both digital and paper participant files in strict accordance with program policies, ensuring compliance with agency standards and funder requirements.
• Collaborate closely with program staff to enhance communication flow, promote consistency in service delivery, and troubleshoot any data‑related issues.
• Perform a variety of clerical duties such as filing, preparing mailings, providing phone coverage, and supporting administrative tasks as needed.
• Maintain consistent availability for remote work, attending virtual meetings, responding to emails promptly, and completing regular duties with reliability.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings to stay aligned with organizational goals.
• Engage in mandatory agency training and ongoing professional development activities to continuously improve skill sets.
• Uphold strict confidentiality standards, safeguarding client information and adhering to privacy regulations at all times.
• Perform related duties and special projects that support the broader mission of arenaxflex as they arise.

Essential Qualifications – What You Need to Succeed

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, or a comparable environment serving diverse, low‑income populations.
• Demonstrated ability to work with a variety of client demographics, including individuals, families, and multi‑generational households.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Strong written and verbal communication skills, with an emphasis on accuracy and clarity.
• Excellent organizational abilities, capable of managing multiple tasks while maintaining meticulous records.
• Reliable high‑speed internet connection and a suitable home office environment for remote work.
• Commitment to maintaining confidentiality and adhering to ethical standards in all interactions.

Preferred Qualifications – What Sets You Apart

• Bilingual proficiency in Spanish, enabling effective communication with a broader client base.
• Experience using arenaflex or similar project‑management and case‑management platforms.
• Prior exposure to energy assistance programs such as LIHEAP, weatherization initiatives, or utility bill relief services.
• Certification or training in data privacy (e.g., HIPAA, GDPR) or related compliance frameworks.
• Demonstrated ability to work independently in a remote setting while staying engaged with a virtual team.

Core Skills & Competencies – The Attributes We Value

• Attention to Detail: Precision in data entry and document handling to prevent errors that could affect client services.
• Technical Agility: Quick adaptation to new software tools, platforms, and workflow processes.
• Communication: Clear, courteous, and professional interaction with clients, staff, and external partners.
• Time Management: Ability to prioritize tasks, meet deadlines, and balance competing responsibilities.
• Problem‑Solving: Proactive identification of data inconsistencies and collaborative resolution with program staff.
• Empathy & Cultural Sensitivity: Understanding of the challenges faced by low‑income households and a respectful approach to client interactions.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive salary package that reflects the importance of this role and the expertise you bring. In addition to base compensation, you will enjoy a comprehensive benefits suite, including:

• Health, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) to support work‑life balance.
• Hybrid work flexibility – the ability to work remotely while occasionally joining in‑person team events.
• Student loan forgiveness assistance and tuition remission programs to support your continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Employee discount programs offering savings on a variety of products and services.
• Access to professional development workshops, webinars, and certification opportunities.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As you excel in the Data Entry Clerk role, you will have pathways to advance into more senior administrative positions, program coordination, or client services management. We encourage continuous learning through:

• Mentorship programs pairing you with experienced staff members.
• Regular training sessions on emerging best practices in data management, privacy, and human services.
• Opportunities to cross‑train with other departments, gaining insight into program design, grant administration, and community outreach.
• Support for certifications relevant to data handling, project management, and social services.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and mission‑driven culture. Even though you will be working remotely, you will remain an integral part of a supportive team that values:

• Community Impact: Every task you complete contributes directly to improving energy security for vulnerable households.
• Respect & Diversity: A workplace that celebrates varied backgrounds, perspectives, and experiences.
• Transparency: Open communication channels, regular updates from leadership, and clear expectations.
• Well‑Being: Programs and resources that promote mental health, work‑life balance, and personal growth.
• Innovation: Encouragement to suggest process improvements and adopt new technologies that enhance service delivery.

How to Apply – Join arenaflex Today

If you are a detail‑oriented, compassionate professional seeking a rewarding remote position that blends administrative excellence with community impact, we want to hear from you. Submit your application today and become part of a team that truly makes a difference.

Apply now and start your journey with arenaflex – where your skills empower families, strengthen communities, and create lasting change.