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IT Technical Support Specialist

Work from home Full-time role Hiring

Leidos is seeking an experienced Systems Administrator to join our Checkpoint Maintenance contract team supporting the TSA. You will be part of a front-line technical team involved in troubleshooting and resolving hardware, software, networking and system issues. Your role will include monitoring system health and responding to alerts through resolution or escalation of issues. You will also provide end-user IT support in provisioning, configuring, troubleshooting and maintaining laptops, tablets and other mobile devices following approved documented processes and procedures. The position is full time daily operation and will require occasional after-hours and weekend on-call support. Primary Responsibilities:

  • Installation and maintenance of the software and hardware, to include but not limited to account management, user privileges, local group policy, local software testing, restoration operations, contingency planning, and local backups.
  • Monitor system health, logs, and alerts; perform initial triage and escalate issues when they exceed defined scope.
  • Provision, configure, and maintain workstations, laptops and mobile devices under documented standards.
  • Administer user accounts, permissions, and file systems in accordance with approved access controls and security policies.
  • Maintain accurate system documentation, asset records, and inventories using the Maximo ticketing system.
  • Ensuring updates and patches are completed and locally downloaded.
  • Provide timely remote User support to resolve technical problems, including diagnosing hardware and software issues, network connectivity issues, password resets and account management.
  • Participate in on-call or after-hours support rotations as required.

Basic Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field and 2+ years of systems administration experience.

(or equivalent professional experience in lieu of degree)

  • Experience with user and access administration (IPA, LDAP, Active Directory, or similar).
  • Working knowledge of networking fundamentals (TCP/IP, DNS, routing, firewalls).
  • Experience with provisioning, imaging and configuring laptops and mobile devices
  • Experience with remote troubleshooting and telephone customer support
  • Ability to work autonomously with minimal oversight as well as in conjunction with multiple personnel in the fulfillment of the individual employee's functions.)

Preferred Qualifications:

  • CompTIA A+ Certification
  • Microsoft IT Support Professional Certification, Windows 11 certification, or equivalent
  • Experience with monitoring or logging tools
  • Active Public Trust with TSA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: June 2, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Apply To This Job

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This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. 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With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? 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