Travel Specialist
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms, seeking a Travel Specialist to provide administrative support for their national travel program. The role involves coordinating travel services for legal professionals and managing travel-related inquiries and arrangements across the firm.
Responsibilities
- Coordinate with the firm’s corporate travel agency on all aspects of travel for legal professionals, including bookings, issue resolution, platform updates, and the purchase of flight passes
- Respond promptly to travel-related inquiries from legal professionals
- Manage onboarding and offboarding of lawyers within the travel booking platform (Concur), ensuring legal assistants maintain accurate and up-to-date traveler profiles
- Provide training and guidance to legal assistants on firm travel processes and booking procedures
- Oversee and coordinate group travel and room block bookings for firm retreats, meetings, and practice group events
- Liaise regularly with travel partners to address booking issues, implement platform updates, and support travel data reporting
- Proactively manage cancellations, changes, and other travel disruptions in collaboration with travel agents
- Ensure compliance with the firm’s Travel and Expense Policy
- Coordinate travel arrangements for business professionals across the firm
- Administer corporate travel points programs
- Book travel (approximately 200 trips annually) for administrative staff using the firm’s points programs, including accommodations and ground transportation, with backup support from the TAG team
- Maintain the JETSET application, ensuring accurate storage of personal travel information
- Manage and update the travel request tracking list
- Monitor and respond to inquiries in the Osler Travel mailbox
- Deliver ongoing communication to firm travelers regarding the JETSET application, travel policies, advisories, and relevant industry updates or process changes
- Maintain and update the Power BI dashboard in collaboration with the Finance team to ensure accurate and timely travel data reporting
- Ensure the OslerNET page remains current with relevant travel program information and resources
Skills
- This position requires a university degree, college diploma, or relevant work experiences. An equivalent combination of education, training and experience may be acceptable
- Bilingual (French and English) with strong written and verbal communication skills is considered a strong asset
- Must have strong knowledge of Power BI, SharePoint, and Excel
- Ability to manage competing priorities in a fast-paced environment
- Travel industry experience is an asset, including knowledge of flight passes, airline processes, points-based travel, and hotel networks
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