Tax Associates - up to hourly $44
Our company in partnership with a multi-million business software corporation, is currently hiring TAX ASSOCIATES / TAX PREPARER for this Tax Season. This is a four (4) month contract (January-April) with possible extension, fully remote with flexible self scheduled hours (10-40hrs per week) and must be based in the US. Responsibilities... This is a virtual, customer-facing role; you will be using our state-of-the-art video communications software (Smartlook) to interact with customers. Help customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full-service return preparation and signature Product/software inquiries Tax calculations Create high-quality customer interactions and experiences that instill confidence using deep customer empathy and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Participate in pilot testing, projects, and experience validations as needed. Qualifications · Minimum 3 seasons of paid Tax Preparation Experience, with a minimum of 30 returns per season (preferred) · Prior tax preparation experience in a tax firm or retail setting required · Must have PTIN or willing to register for one · Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules · Ability to work within a team to assist in preparation of accurate tax returns in a timely manner · Strong Research skills and the ability to quickly use online resources to find answers · Willingness to utilize audio/visual tools to communicate with customers · Comfortable interacting with customers through video, in a professional way · Ability/motivation to expand expertise and obtain a tax credential or certification - Our client offers a program to obtain your EA license. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Contract Pay: $34.00 - $44.00 per hour Expected hours: 10 40 per week Benefits: Flexible schedule Work from home Experience level: 3 years Education: High school or equivalent (Required) Experience: work related Tax: 2 years (Preferred) License/Certification: PTIN (Preferred) Work Location: Remote Apply Job!