Product Support Specialist
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 1. 售前技術推廣與標案支援 (Pre-sales & Commercial Support) 2. 臨床系統配置與導入 (Clinical Configuration & Implementation) 3. 高階技術支援與跨部門協作 (Advanced Support & Cross-functional Collaboration)1. 售前技術推廣與標案支援 (Pre-sales & Commercial Support)
- 擔任放射腫瘤解決方案的「臨床顧問」，與銷售團隊協作，深入分析並評估潛在客戶（包含放射腫瘤科醫師、醫學物理師、醫院高層與 IT 採購人員）的技術與臨床需求。
- 針對不同層級的利害關係人，策劃並執行具說服力的產品展示 (Product Demo) 與技術簡報。
- 支援標案運作，協助解析臨床需求書 (RFP/RFQ)，參與制定防禦性技術規格與解決方案提案 (Proposals)。
- 參與國內外醫學研討會與展會 (Trade Shows)，協助推廣 Varian 產品價值與最新技術。
- 熟悉藍表(BlueSheet)實操細節，包含人脈培養、資訊獲取及判斷、提供觀點等等，綜合判斷提供策略想法。
2. 臨床系統配置與導入 (Clinical Configuration & Implementation)
- 協助客戶進行放療軟硬體系統的架構規劃與端到端 (End-to-End) 的臨床工作流程設定。
- 針對新產品導入 (New Product Introduction, NPI)，協助醫院端順利過渡。
3. 高階技術支援與跨部門協作 (Advanced Support & Cross-functional Collaboration)
- 擔任高階問題分析解決者，針對放射腫瘤臨床情境中的複雜應用問題（如影像導引、計畫優化、工作流程中斷等）提供解決方案或排除建議。
- 作為「客戶之聲 (Voice of the Customer)」，收集並彙整臨床使用者的回饋，與全球產品管理 (Product Management)、研發與技術服務團隊緊密協作，優化產品設計與服務流程。
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities. Apply To This Job