Implementation Specialist
Job DetailsJob Location: Westlake Village, CA 91362Salary Range: $80,000.00 - $100,000.00 SalaryImplementation with Input 1 LLC - Fully Remote - Salary is 80K - 100K
About the Role
We’re looking for a detail-driven, action-oriented Implementation Specialist to play a critical role in bringing new clients, products, and programs to life. This is a hands-on role where you won’t just coordinate implementations, you’ll own them. From onboarding through go-live, you’ll drive execution, solve problems, and ensure everything is set up for long-term success. If you’re someone who thrives in fast-paced environments, enjoys managing moving parts, and takes pride in seeing projects through to completion, this role is for you. What You’ll Do Own Client Onboarding & Implementation Lead and execute onboarding for new clients, products, and programs Serve as the primary point of contact during implementation Facilitate kickoff meetings, discovery sessions, and status updates Translate client requirements into actionable workflows and tasks Track timelines, dependencies, risks, and milestones—and keep everything moving Support testing, validation, and operational readiness Identify risks early and drive resolution before they become issues Ensure a smooth transition into ongoing Client Success support Drive Cross-Functional Execution Partner closely with Sales, Client Success, Operations, Product, Accounting, and Compliance Coordinate tasks across teams to ensure alignment and timely delivery Remove blockers and keep implementation progress on track Bridge the gap between client expectations and internal execution Support Operational Setup & Workflow Design Assist with operational setup and onboarding logistics Analyze workflows to identify gaps, dependencies, and improvements Document processes, requirements, and implementation steps Support knowledge transfer and training where needed Help stabilize operations post-implementation Deliver a Strong Client Experience Build trusted relationships with clients and internal stakeholders Communicate clearly and proactively throughout the implementation lifecycle Manage expectations around timelines, risks, and deliverables Maintain professionalism and composure in fast-moving or complex situations Keep Projects Organized & Moving Maintain implementation plans, documentation, and status reporting Track action items and ensure follow-through Prioritize tasks across multiple implementations simultaneously Contribute to standardized templates, workflows, and best practices Continuously Improve Identify opportunities to improve efficiency, scalability, and client experience Contribute ideas to enhance implementation processes and execution Participate in post-implementation reviews and lessons learned Support KPI tracking and reporting What Success Looks Like Implementations delivered on time and with high quality Smooth onboarding experiences with strong client satisfaction Clear, accurate documentation and operational setup Reduced delays, escalations, and errors Strong cross-functional collaboration Faster time-to-go-live and successful post-implementation stabilization What You Bring Bachelor’s degree or equivalent experience 5–8 years in client-facing implementation, onboarding, or operational roles Experience coordinating projects across multiple teams Strong organizational and time management skills Excellent communication (written and verbal) High attention to detail and strong follow-through Ability to manage multiple priorities in a fast-paced environment Problem-solving mindset with a bias toward action Preferred: Experience in SaaS, insurance, fintech, payments, or financial services Familiarity with onboarding workflows, business processes, or implementation tracking Experience with CRM, project management, or ticketing systems Experience working with mid-market or enterprise clients How You Work You take ownership and follow things through—no dropped balls You’re highly organized and thrive in structured, detail-heavy work You communicate clearly and proactively You stay calm under pressure and adapt quickly You collaborate well but don’t need constant direction Our Values At Input 1, our culture is built on: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion Additional Information Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws. Qualifications- Apply To This Job