Travel Experience Specialist
Who We Are Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents! The Travel Experience Specialist uses specialist knowledge of the travel industry to liaise with travelers and our travel partners to ensure needs of the individual and organization are met, striving to provide a best-in-class and cost-effective travel booking experience **The annual compensation range for this role is $55,00–$60,000 This is a full time, REMOTE position How You’ll Contribute Uses specialist travel industry knowledge and experience to help deliver cost-effective and personalized travel itineraries for each traveler. Monitors the shared Travel mailbox and responds to traveler inquiries in a timely manner. Delivers customized traveler communication and documentation. Provides pre-departure guidance and service location information. Answers questions related to flight alerts and travel changes. Recommends appropriate arrival and departure timing and travel logistics. Determines eligibility for premium traveler upgrades. Creates, updates, and manages Concur traveler profiles. Books and manages travel arrangements using Concur and Sabre. Monitors traveler delays and cancellations. Communicates travel interruptions, delays, and updates to travelers. Coordinates and supports complex or exception-based travel needs. Coordinates travel logistics including lounge access, hotel prepayments, and ground transportation. Dispatches rides and manages traveler access within Uber for Business platforms. Identifies workflow bottlenecks and reassigns approvals to ensure timely processing. Maintains accuracy and completeness of travel requests and associated records. Updates and manages Travel-related SharePoint lists and data. Tracks changes and reviews version history within SharePoint as needed. Develops and maintains knowledge resources such as blogs, training materials, and internal documentation. Contributes to internal communications and training initiatives. Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. Other duties may be assigned that are not included in the information provided in this job description. The Ideal Candidate Customer service-oriented with the ability to address inquiries and issues promptly. Excellent communication skills required - both written and verbal. Knowledge of corporate travel policies and procedures. Detail-oriented with a focus on accuracy in tracking and managing travel-related data. Ability to work collaboratively with internal teams and external partners. International travel may be required. Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheets, managing files and records and other office procedures and terminology, competency with the Microsoft PowerApps Suite preferred. Pro-active thinker; constantly strive to improve processes. Analytical skills are a plus. Enthusiastic and relational approach to work with volunteers and colleagues. Positive approach to work with a solution-oriented attitude. Highly adaptable, able to work on multiple projects at once. Supportive of Mercy Ships mission and vision and committed to its core values. Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability. Education & Experience Bachelor's degree in travel/hospitality, business, or the equivalent combination of education and experience, advanced degree preferred. 3-5 years of travel industry experience. Understanding of travel GDS (global distribution system) preferred. Successful completion of Mercy Ships Entry Training will be required within the first year. Or equivalent combination of experience and education. **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/ Apply To This Job