Platform Operations and Site Reliability Lead
Company Overview: Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department. eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges. Place of Performance: Remote and/or IRS facilities in Lanham, MD; Martinsburg, WV; Memphis, TN; Washington, D.C.; Austin, TX; Dallas, TX. Citizenship: US Citizen (MUST) Security Clearance: Must be eligible to possess MBI (IRS Background Investigation) clearance. Active IRS MBI clearance is preferred. Role Overview: The Platform Operations and Site Reliability Lead is responsible for ensuring the reliability, availability, performance, scalability, and operational excellence of the Enterprise Data Platform. The Operations Lead oversees 24x7 platform operations, observability, incident response, disaster recovery, performance optimization, and AI enabled operational automation across AWS and Databricks environments. Key Responsibilities: Lead operations and maintenance activities supporting AWS cloud infrastructure and Databricks E2 services. Manage observability frameworks including monitoring, logging, tracing, and alerting. Implement Site Reliability Engineering practices including SLIs, SLOs, error budgets, and reliability metrics. Coordinate incident response, root cause analysis, and service restoration activities. Develop operational runbooks, playbooks, and automated remediation procedures. Lead disaster recovery planning, testing, backup validation, and continuity activities. Support AI driven operational intelligence and predictive monitoring capabilities. Track and report service levels, uptime metrics, and operational performance indicators. Minimum Qualifications: Minimum 8 years managing enterprise production environments. Minimum 5 years supporting AWS cloud operations. Experience supporting Databricks, analytics platforms, or enterprise data environments. Experience implementing enterprise monitoring, observability, and Site Reliability Engineering practices. Preferred Certifications: AWS Certified SysOps Administrator AWS Solutions Architect Associate Databricks Platform Administrator Commitment to Diversity - eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws. Apply To This Job