Experienced Customer Success Manager – Pressboard Studio & Digital Publishing Platform Enablement

About arenaflex

At arenaflex, we are deeply passionate about our people, our technology, and we are completely obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We leverage cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as a leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We maintain an entrepreneurial spirit and a culture where ambition and curiosity are actively rewarded. If you are looking to join a team where your opinion is genuinely valued, your contributions are noticed, and you enjoy working alongside fun and talented people from every corner of the globe, then this is absolutely the place for you.

arenaflex, the world's leading partnership management platform, is fundamentally transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B relationships, and so much more. Our powerful, purpose-built platform makes it effortless for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. Our technology platform and partnerships marketplace is driving remarkable revenue growth for global enterprise brands across virtually every industry vertical.

About Pressboard by arenaflex

Pressboard, now part of the arenaflex family, builds powerful tools for digital content creators and publisher studios worldwide. Pressboard Studio is an enterprise software platform most ideally suited for Publisher Studios that are responsible for the execution, management, and reporting of Branded Content and Sponsored programs. Our platform is trusted and leveraged by major media companies across North America and EMEA, including renowned publishers in the news, entertainment, and digital media space. This is an exciting opportunity to join a growing product line that sits at the intersection of content, technology, and advertising innovation.

Your Role at arenaflex

As a Customer Success Manager for Pressboard, you will serve as a strategic partner to leading publishers around the globe, helping them unlock the full potential of branded content measurement and management. You will guide clients through every stage of their journey—from initial onboarding and comprehensive training to full platform adoption—all while building lasting, trust-based relationships that ensure their ongoing success and expansion within the arenaflex ecosystem.

This is a high-impact, high-visibility role ideally suited for someone who genuinely loves solving complex problems, creating tangible value for enterprise clients, and shaping the future of content measurement in the rapidly evolving digital media landscape. If you thrive in environments where no two days are alike, where your expertise directly influences client outcomes, and where your contributions help define how the industry measures success, then this role was designed with you in mind.

What You'll Do

In this role, you will be responsible for driving client adoption, satisfaction, and long-term retention across a portfolio of enterprise publisher accounts. Your work will blend strategic relationship management with hands-on operational execution, ensuring that every client interaction adds measurable value and reinforces arenaflex's position as a trusted technology partner.

Core Responsibilities

• Platform Expertise & Advisory: Become a Pressboard Studio platform expert and trusted advisor to all assigned clients. Develop deep product knowledge that allows you to provide strategic guidance and best practices tailored to each client's unique business objectives.
• Onboarding & Adoption: Guide enterprise publishers through structured onboarding programs and adoption initiatives, ensuring smooth rollouts, minimal time-to-value, and comprehensive stakeholder alignment across each organization.
• Relationship Management: Build and maintain strong executive-level relationships through regular check-ins, strategic business reviews, proactive outreach, surfacing challenges, and identifying growth opportunities at every account.
• Data Analysis & Insights: Analyze client usage data, engagement metrics, and campaign performance to assess account health scores and deliver actionable, data-driven insights that help clients optimize their branded content programs.
• Support & Issue Resolution: Respond swiftly and effectively to inbound help desk queries with clear solutions, next steps, and follow-up communication. Ensure that every support interaction reflects arenaflex's commitment to exceptional client service.
• Product Collaboration: Log and track product issues and feedback with meticulous detail, collaborating closely with the Product Management and Engineering teams to resolve client concerns efficiently and improve the overall platform experience.
• Feature Rollout Support: Contribute actively to new feature rollouts by gathering and synthesizing client feedback, testing new functionality, and supporting internal enablement efforts to ensure successful launches.
• Knowledge Base Development: Create, maintain, and continuously improve help centre resources—including knowledge base articles, instructional videos, step-by-step guides, and self-service support materials—that empower clients to find answers independently.
• Sales Enablement: Partner with the Sales team during client demonstrations, proof-of-concept trials, and pre-subscription enablement sessions. Serve as a product expert who brings the customer's voice into every sales conversation.
• Process Improvement: Research, design, and implement new processes, workflows, and tools to continuously improve the Customer Success function and elevate the overall client experience across the portfolio.

What You Bring

We are looking for a passionate, client-obsessed professional who combines strong interpersonal skills with a data-informed approach to customer success. The ideal candidate will be equally comfortable leading an executive business review and diving into platform analytics to uncover actionable insights.

Essential Qualifications

• Proven experience in a customer-facing role within the SaaS industry, with a strong preference for candidates who have worked directly with enterprise-level clients and complex B2B relationships.
• Exceptional communication skills that are clear, confident, and adaptable—capable of tailoring your message to diverse audiences ranging from technical users to C-suite executives.
• A genuinely positive attitude, a growth mindset, and an infectious eagerness to learn, improve, and take on new challenges with enthusiasm and resilience.
• Strong problem-solving abilities paired with comfort and familiarity working with data to inform strategic decisions and guide client recommendations.
• Tech-savvy with a proven ability to quickly learn new tools and platforms. Solid working knowledge of Microsoft Excel for data analysis and Microsoft PowerPoint for creating compelling client presentations and reports.

Preferred Qualifications

• Prior experience in digital media, publisher studios, branded content programs, advertising technology, or related sectors within the digital content ecosystem.
• Familiarity with customer support platforms and ticketing systems such as Zendesk, Intercom, or similar tools used for managing client inquiries and issue tracking.
• Understanding of the publisher landscape, including branded content workflows, sponsored content reporting, and media company business models.
• Experience with CRM platforms such as Salesforce or HubSpot, particularly in tracking account health, engagement, and renewal forecasting.

Skills and Competencies for Success

Beyond your experience and qualifications, we have identified a set of key competencies that will help you excel in this role and grow within the arenaflex team. These skills represent the foundation upon which you'll build meaningful client relationships and drive measurable business outcomes.

• Client-Centric Thinking: You approach every interaction with the client's goals at the forefront. You listen actively, ask insightful questions, and consistently deliver solutions that align with what matters most to the client's business.
• Strategic Acumen: You can connect day-to-day client interactions to broader business outcomes. You think beyond tactical support and bring a consultative mindset that positions you as a strategic partner rather than simply a service provider.
• Technical Adaptability: The SaaS landscape evolves quickly, and so does our platform. You are comfortable navigating ambiguity, learning new features rapidly, and translating technical complexity into clear, actionable guidance for clients.
• Collaborative Approach: Customer Success at arenaflex is a team sport. You partner effectively with Sales, Product, Engineering, and Marketing to ensure the client experience is seamless across every touchpoint.
• Initiative and Ownership: You do not wait to be told what to do. You identify gaps, propose solutions, and take ownership of outcomes from start to finish, treating every client account as if it were your own business.
• Resilience and Positivity: Enterprise client management comes with challenges. You maintain composure under pressure, view obstacles as opportunities, and consistently bring a solutions-oriented mindset to every situation.

Career Growth and Learning Opportunities

At arenaflex, we believe that investing in our people is the most important investment we can make. As a Customer Success Manager for Pressboard, you will have access to a wealth of resources and opportunities designed to accelerate your professional growth and help you build a truly rewarding career.

You will join a supportive and collaborative team that values knowledge-sharing, mentorship, and continuous learning. Whether you are looking to deepen your expertise in customer success leadership, expand your knowledge of the digital media and advertising technology landscape, or develop skills that could transition you into roles in Sales, Product, or Marketing, arenaflex provides the platform and the people to help you get there.

We offer free Coursera subscriptions and partnerships with leading learning platforms to support your ongoing development. You will also benefit from cross-functional exposure, working closely with teams across the business and gaining a holistic understanding of how a high-growth SaaS company operates at scale. As arenaflex and the Pressboard product line continue to expand globally, there will be significant opportunities to grow into leadership roles, take on larger account portfolios, and contribute to the strategic direction of the Customer Success organization.

Work Environment and Company Culture

arenaflex is more than a workplace—it is a community of driven, curious, and supportive individuals who are united by a shared passion for technology, customer success, and making a real impact. We have an entrepreneurial spirit that runs through everything we do, and we have built a culture where ambitious people are given the space and resources to do the best work of their careers.

Our team is distributed globally, bringing together diverse perspectives, backgrounds, and expertise from every corner of the world. We believe this diversity is one of our greatest strengths, and we are committed to fostering an inclusive environment where every person feels respected, valued, and empowered to bring their authentic self to work every day. Fun and talented colleagues, a culture of transparency and open communication, and a genuine commitment to work-life balance define the day-to-day experience at arenaflex.

We operate with a flexible remote working policy, recognizing that our people do their best work when they have the autonomy to design their ideal work environment. Regular team events, virtual gatherings, and collaborative projects help maintain the strong sense of connection and camaraderie that makes arenaflex a special place to work.

Compensation, Perks, and Benefits

arenaflex is committed to taking care of the people who make our success possible. We offer a comprehensive and competitive total rewards package designed to support your wellbeing, your growth, and your life outside of work. Our benefits philosophy centers on flexibility and personal choice, recognizing that our team members have diverse needs and priorities.

• Responsible PTO Policy: Take the time off that you need. We are genuinely committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both your professional and personal life.
• Flexible Remote Working Policy: Work from where you do your best work. We trust our people to design their ideal work environment and maintain a results-oriented approach to how we operate.
• Training & Development: Free Coursera subscription and partnerships with leading learning platforms to support your ongoing skill development and career advancement.
• Internet Allowance: A monthly stipend to support your home office connectivity and ensure you have the tools you need to succeed remotely.
• Gym Reimbursement Policy: Support for your physical wellness with reimbursement for gym memberships and fitness-related expenses.
• Technology Stipend: A stipend to help you build and maintain a productive home office setup, including equipment and accessories.
• Mental Health and Wellness Benefit: Including 12 Therapy or Coaching sessions per year plus dependent coverage to support your emotional and psychological wellbeing.
• Parental Leave Policy: Generous leave for new parents to welcome and bond with their children, because family matters.

Join arenaflex

If you are passionate about technology, driven by client outcomes, and excited by the opportunity to shape the future of branded content measurement in digital media, we want to hear from you. At arenaflex, you will find a team that will challenge you, support you, and celebrate your wins alongside you. You will work with some of the most innovative publishers in the world, use cutting-edge technology to solve real business problems, and build a career that grows as fast as our platform does.

We believe that great teams are built by diverse perspectives, backgrounds, and experiences. arenaflex is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex including gender identity, gender reassignment, sexual orientation, pregnancy or maternity, national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Take the next step in your career. Apply to join arenaflex today and become part of a team that is redefining how the world manages partnerships, content, and growth—one client success story at a time.