Customer Support Coordinator – Remote Patient & Provider Experience Specialist at arenaflex

About arenaflex

Founded in 2015, arenaflex is a fast‑growing health‑tech pioneer with a bold vision: to power the future of healthcare by creating a seamless, connected experience for patients, clinicians, and every stakeholder in the health ecosystem. Through a suite of virtual‑care services, arenaflex serves consumers directly (B2C), partners with employers and private insurers (B2B), and collaborates with public‑sector institutions (B2I). With a network of more than 2,000 healthcare providers and nearly four million Canadians already accessing our platform, we are one of Canada’s most rapidly expanding virtual‑care organizations.

Our entrepreneurial culture is built around a purpose‑driven mission to support people’s health and well‑being while strengthening the broader healthcare system. This purpose fuels a culture of collaboration, continuous learning, and relentless improvement. Our achievements have been recognized by industry leaders, earning accolades such as arenaflex's Top 10 Startups, arenaflex Canada’s Technology Fast 50, arenaflex's Top Growing Companies in Canada, arenaflex Inspiring Workplaces, and arenaflex’s The Power 50: Canada’s Most Impactful Companies.

The Role: Customer Support Coordinator (CSC)

Are you a strong communicator who thrives in a fast‑paced environment? Do you love solving problems and helping people feel confident with technology? arenaflex is looking for enthusiastic Customer Support Coordinators to join our dedicated Customer Support team starting in September. As a CSC, you will be the first point of contact for patients, providers, and prospective customers, delivering timely assistance through live chat and email while navigating our ticketing system (arenaflex).

This role blends efficiency, empathy, and clarity. You will help end‑users find answers quickly, keep our support operations running smoothly, and uphold the high standards of care that define arenaflex. If you are ready to make a tangible impact on the health journeys of millions, we want to hear from you.

Your Impact

• Support customers with confidence: Respond to live‑chat and email inquiries, following predefined workflows to deliver fast, accurate solutions.
• Troubleshoot and problem‑solve: Guide users through basic troubleshooting steps, helping them regain access to the platform without delay.
• Know when to escalate: Identify complex issues that require deeper investigation and seamlessly pass them to the appropriate specialist team.
• Keep things moving: Manage multiple conversations simultaneously while maintaining a high‑quality customer experience.
• Stay adaptable: Thrive in a dynamic environment, quickly adjusting to new processes, product updates, and scaling initiatives as arenaflex grows.

12‑18 Month Deliverables

First 90 Days: You will become fluent in arenaflex’s support workflows, ticketing system, and troubleshooting guides. By the end of this period you will confidently handle live‑chat and email inquiries, recognize when to involve senior teams, and contribute actionable feedback to improve internal knowledge bases.

Months 3‑12: You will continue delivering efficient, high‑quality support while adapting to platform enhancements, new workflows, and emerging technologies. Your insights will help streamline ticketing processes, improve escalation pathways, and maintain rapid response times as arenaflex scales to serve more users.

Months 12‑18: You will take a proactive role in mentoring newer team members, championing best‑practice documentation, and collaborating with product and engineering teams to influence feature improvements based on real‑world support data.

Candidate Profile

• Exceptional written communication skills with a knack for turning technical jargon into plain language.
• Customer‑facing experience in retail, hospitality, call‑center, or any role that required direct interaction with people.
• Tech‑savvy and comfortable learning multiple systems quickly; prior exposure to ticketing or live‑chat platforms (arenaflex, arenaflex, arenaflex) is a plus but not required.
• A natural problem‑solver who can break down complex issues into clear, actionable steps.
• Friendly, patient, and professional demeanor; able to handle challenging interactions with empathy and efficiency.
• Healthcare background is not required – the focus is on platform support, not medical advice.

If you don’t meet every single criterion, we still encourage you to apply. arenaflex values equity, diversity, and inclusion, and we are committed to providing a fair, accessible interview process. Let us know if you need any accommodations.

Our Core Values

• We are a team: We are arenaflex. Collaboration is our superpower; we support each other, face challenges together, and believe we can make a positive difference in healthcare as one.
• We can do big things: We are bold. By pushing boundaries and inspiring each other to dream bigger, we achieve ambitious goals.
• We celebrate wins and own mistakes: We empower each other to own contributions, celebrate achievements, and learn from missteps.
• We get better every day: We never settle. Continuous learning, feedback, and improvement are woven into everything we do.
• We’re all the way in: We are fully committed, driven by purpose, and act with urgency to fulfill our mission daily.

Working at arenaflex

We want you to love working at arenaflex—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to adopt the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At arenaflex, your success is our success.

Compensation, Perks & Benefits

• Competitive benefits package: Health, dental, counselling, and life‑insurance coverage for you and your loved ones.
• Health spending account: Additional funds for wellness essentials such as eyeglasses, therapy, and more.
• Wellness budget: Reimbursements for fitness classes, mindfulness tools, and other activities that nurture your well‑being.
• arenaflex access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
• Paid health days: Ten extra days each year for rest, appointments, or caregiving responsibilities.
• Destination5: Opportunity to work internationally in eligible countries for up to five days per year.
• Retirement savings plan: Group retirement savings plan to help you invest in your future.
• Branch out budget: $1,000 annually to pursue professional development, conferences, certifications, or other growth opportunities.
• Flexible remote work: Fully remote position within Canada, allowing you to work from any location where you are physically present in Canada.
• Generous paid time off: Two weeks of vacation to recharge and maintain work‑life balance.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and high‑energy environment where every voice matters. Our remote‑first model is supported by regular virtual team‑building events, cross‑functional hackathons, and mentorship programs. We celebrate diversity, encourage curiosity, and provide continuous learning resources so you can grow both personally and professionally.

Job Details

• Job type: Full‑time (40‑44 hours per week)
• Location: Fully remote within Canada. All work must be performed while physically located in Canada.
• Support hours: 7:00 AM – 10:00 PM Eastern Time, seven days a week, 365 days a year.
• Shift requirements: Synchronous shift‑based role. Flexibility to work early mornings, late evenings, weekends, and holidays as needed.
• Paid time off: Two weeks of vacation.
• Start date: September 2025

All offers of employment are subject to verification of employment and education background checks, including a criminal record check.

Why Apply?

If you are passionate about delivering exceptional customer experiences, enjoy solving technical puzzles, and want to be part of a mission‑driven organization that is reshaping healthcare, arenaflex is the place for you. Join a team that values your growth, celebrates your contributions, and empowers you to make a real difference in the lives of millions.

Ready to embark on a rewarding career with arenaflex? Submit your application today and become a vital part of the future of virtual healthcare.

Originally posted on arenaflex