Bilingual French‑English Customer Experience Agent – Live‑Commerce Support & Marketplace Operations at arenaflex

Join the Future of Commerce with arenaflex!

arenaflex is the largest livestream shopping platform across North America and Europe, empowering millions of buyers, sellers, and collectors to discover, purchase, and sell the items they love. By blending community, entertainment, and commerce into a single, vibrant marketplace, we are redefining the e‑commerce experience. Our remote‑first, globally distributed team lives by a set of core values that champion innovation, inclusivity, and relentless customer focus. With hubs in the United States, United Kingdom, Ireland, Poland, and Germany, arenaflex is building the next generation of online marketplaces—together.

From fashion and beauty to cutting‑edge electronics, and from rare trading cards to vintage comic books, our live auctions cater to every passion. And we’re only getting started. As one of the fastest‑growing marketplaces in the world, arenaflex is looking for bold, forward‑thinking problem solvers across all functional areas. Stay up‑to‑date with the latest arenaflex news on our company blog and explore our engineering breakthroughs on the engineering blog. Join us as we enable anyone to turn a passion into a business and bring people together through commerce.

Role Overview

The Customer Experience team at arenaflex is the heartbeat of our marketplace. We are responsible for delivering a frictionless, delightful experience for every buyer and seller, from the moment they land on the platform to the final delivery of their product. As a Customer Experience Agent, you will be the front‑line champion of our community, ensuring that orders are fulfilled quickly, issues are resolved efficiently, and every interaction leaves a positive impression.

Key Responsibilities

• Customer Interaction: Engage with buyers and sellers via email, chat, and phone, always maintaining a customer‑first attitude and delivering empathetic, solution‑oriented support.
• Issue Resolution: Diagnose and resolve a wide range of inquiries—including payments, order status, shipments, returns, and general platform questions—while meeting or exceeding service‑level agreements.
• Product Mastery: Become an expert on arenaflex’s product suite, processes, and internal systems to provide accurate guidance and drive positive outcomes for users.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Trust & Safety, and Logistics teams to troubleshoot complex cases, share insights, and implement lasting solutions.
• Process Improvement: Identify recurring pain points, propose enhancements, and help build self‑service resources that reduce repeat contacts and elevate the overall customer journey.
• Data‑Driven Feedback: Capture and analyze support metrics, feeding actionable intelligence back to product and operations teams to influence roadmap decisions.
• Community Advocacy: Represent the voice of the community within arenaflex, championing user needs and ensuring that our marketplace remains safe, trustworthy, and enjoyable.

Who You Are

arenaflex thrives on low‑ego collaboration, a growth mindset, and a bias toward action. We are seeking a hungry individual who is eager to jump‑start their career in a fast‑paced, high‑impact environment. If you love solving problems, learning new skills, and contributing to a company that values both the customer and the creator, you’ll feel right at home.

Essential Qualifications

• Minimum of 2 years experience in a customer support role, handling email, chat, or phone communications.
• Weekend availability is required to align with the global nature of our live‑shopping events.
• Fluent in both English and French, with a solid understanding of the French‑speaking market and cultural nuances.
• Demonstrated knowledge of e‑commerce and marketplace operations, including order lifecycle, payment processing, and fulfillment logistics.
• Hands‑on experience with customer‑facing platforms such as Zendesk, Kustomer, Intercom, or comparable ticketing systems.
• Obsessive focus on delivering exceptional customer experiences; a “customer‑first” mentality is non‑negotiable.
• Proactive problem‑solver who can think critically, prioritize effectively, and suggest process improvements.
• Bonus: Familiarity with collectibles (trading cards, comics, vintage toys) or a genuine passion for niche hobby markets.
• Bachelor’s degree preferred, though relevant experience and demonstrated aptitude are equally valued.
• Previous experience in a high‑growth startup environment is a plus, but not required.

Preferred Skills & Competencies

• Communication Excellence: Clear, concise, and friendly written and verbal communication in both languages.
• Technical Agility: Ability to quickly learn new software tools, internal dashboards, and data‑analysis platforms.
• Empathy & Patience: Comfort handling upset or frustrated customers while maintaining professionalism.
• Analytical Mindset: Comfort interpreting support metrics, identifying trends, and recommending data‑driven improvements.
• Team Player: Collaborative spirit that thrives in cross‑functional environments and enjoys sharing knowledge.
• Adaptability: Flexibility to pivot priorities as the marketplace evolves and new features launch.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Experience Agent, you will have access to:

• Structured mentorship programs pairing you with senior leaders in Product, Operations, and People.
• Regular internal workshops on topics ranging from advanced communication techniques to data analytics and marketplace economics.
• Opportunities to transition into specialized roles such as Trust & Safety Analyst, Operations Coordinator, or Product Support Specialist.
• Company‑wide hackathons and innovation days where you can pitch ideas that directly influence the roadmap.
• Tuition reimbursement for relevant courses and certifications (e.g., Customer Success, Data Analytics, French Business Culture).

Work Environment & Culture at arenaflex

Our culture is built on transparency, inclusivity, and a shared love for the communities we serve. Key aspects of life at arenaflex include:

• Remote‑First Flexibility: Work from anywhere while staying connected through virtual collaboration hubs and quarterly in‑person meet‑ups.
• Inclusive Community: A diverse workforce where every voice is heard, and equity is woven into every policy.
• Playful Innovation: Regular “dogfooding” sessions where arenaflexians actively buy and sell on the platform to surface real‑world insights.
• Well‑Being Focus: Mental‑health resources, wellness stipends, and a supportive environment that encourages work‑life harmony.
• Celebration of Passions: From virtual collectible fairs to internal hobby clubs, we celebrate the interests that make our users unique.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent.

• Flexible Time‑Off Policy: Unlimited vacation days, plus paid holidays—including a spring and winter break.
• Comprehensive Health Coverage: Medical, dental, and vision plans with options to tailor coverage to your needs.
• Home‑Office Support: One‑time allowance for ergonomic furniture, plus a monthly stipend for internet and cell‑phone expenses.
• Wellness & Family Benefits: Monthly wellness allowance, annual childcare stipend, and a lifetime benefit for family‑planning expenses such as adoption or fertility treatments.
• Pension & Retirement Plans: Internationally‑aligned pension schemes to help you plan for the future.
• Parental Leave: 16 weeks of fully paid parental leave, followed by a month of gradual return‑to‑work support.
• Professional Development: Access to online learning platforms, conference tickets, and internal training resources.
• Community Perks: Discounts on marketplace purchases, early access to new features, and exclusive invites to live‑shopping events.

Application Process & Next Steps

If you are ready to make a tangible impact on a rapidly expanding marketplace and love the idea of turning passions into thriving businesses, we want to hear from you. Submit your application through the link below, and be prepared to showcase your bilingual communication skills, problem‑solving acumen, and enthusiasm for the world of collectibles.

Apply to this Job

Commitment to Diversity & Inclusion

arenaflex is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or any other characteristic protected by law. We believe that a varied workforce fuels creativity, drives better decision‑making, and creates a richer experience for our global community.

Privacy Notice

For details on how we handle applicant data, please review the arenaflex Candidate Privacy Notice here.