Customer Support Representative – Temporary FinTech Earned Wage Advance Specialist (Remote – Salt Lake City Area)

About arenaflex – Empowering Workers with Real‑Time Pay

At arenaflex, we are on a bold mission to give America’s hourly workforce true financial freedom. By embedding a next‑generation digital banking platform directly into the scheduling, workforce‑management, and payroll tools that employees already use, we enable workers to receive their earnings the moment they clock out. We are not just another fintech startup; we are the bridge between the paycheck and the moment‑to‑moment financial needs of millions of workers who deserve faster, more flexible access to their wages.

Our technology is built on a foundation of transparency, security, and user‑centric design. Every product decision is driven by a single purpose: to make the financial lives of hourly workers easier, more predictable, and more empowering. As we continue to scale, we are looking for passionate, entrepreneurial individuals who want to be part of a purpose‑driven team that is reshaping the future of work‑related finance.

Who We’re Looking For – The Ideal Candidate

You will be the front‑line ambassador for arenaflex, guiding users through every step of their journey—from the moment they sign up to the day they use our earned wage advance (EWA) product and beyond. The perfect candidate thrives in a fast‑moving tech environment, possesses a natural curiosity for fintech, and is eager to roll up their sleeves to solve real‑world problems for our users. This is a temporary, full‑time role that will run through January 2026, making it an excellent opportunity for anyone looking to deepen their expertise in financial technology while contributing to a mission‑driven startup.

Key Responsibilities – What You’ll Do Every Day

• First‑Line Support: Respond to user inquiries via phone, text, and email, delivering prompt, courteous, and solution‑focused assistance.
• Product Mastery: Become an expert on the entire arenaflex suite—including the signup flow, earned wage advance, repayment options, and related financial products—so you can guide users with confidence.
• Issue Resolution & Mediation: Act as a liaison between customers, product teams, engineering, and partner organizations, ensuring that user concerns are escalated, tracked, and resolved efficiently.
• Data‑Driven Insight: Capture recurring pain points, document trends, and provide actionable feedback to product and engineering teams to improve the overall user experience.
• Fintech Education: Continuously expand your knowledge of the on‑demand pay space, earned wage advances, and broader financial inclusion topics.
• Collaboration & Culture: Work closely with a tight‑knit, high‑performing team that values transparency, empathy, and a shared commitment to our users’ financial wellbeing.

Essential Qualifications – What You Must Bring

• Minimum 2 years of experience in a customer support role, preferably in a technology‑focused environment (Tier 2 or higher is a plus).
• At least 1 year of hands‑on experience with ticketing platforms such as Freshdesk, Zendesk, or comparable tools.
• Exceptional written and verbal communication skills, with the ability to translate complex financial concepts into clear, friendly language.
• Strong numerical aptitude; comfort working with basic calculations, interest rates, and repayment schedules.
• A genuine interest in the challenges faced by hourly workers and a commitment to helping them achieve financial stability.
• Enthusiasm for joining an early‑stage fintech startup and a willingness to learn everything about earned wage advances.
• Team‑player mindset, ready to collaborate, share knowledge, and contribute to a supportive, high‑energy culture.

Preferred Skills & Experience – Nice‑to‑Have Additions

• Experience with SaaS or payroll‑related products, giving you a head start on understanding the ecosystem in which arenaflex operates.
• Familiarity with CRM or customer success platforms (e.g., Salesforce, HubSpot) to enhance cross‑functional communication.
• Background in finance, economics, or a related field that deepens your ability to discuss monetary topics with confidence.
• Previous remote work experience, demonstrating self‑discipline, effective time management, and strong virtual collaboration skills.
• Fluency in a second language, expanding our ability to serve a diverse user base.

Compensation, Benefits & Perks – What We Offer

While the exact hourly rate will be determined based on experience and qualifications, successful candidates can expect a competitive compensation package that reflects the high‑impact nature of the role. In addition to base pay, arenaflex provides a comprehensive benefits suite designed to support both personal and professional wellbeing.

• Health Coverage: Medical, dental, and vision plans with options to extend coverage to family members.
• Parental Leave: Fully‑paid parental leave for new parents, recognizing the importance of family time.
• Retirement & Savings: Company‑matched 401(k) contributions, Health Savings Account (HSA), and Flexible Spending Account (FSA) options.
• Paid Time Off: Generous PTO for hourly employees and unlimited vacation for salaried team members, encouraging work‑life balance.
• Remote Work Enablement: Home‑office stipend to set up an ergonomic and productive workspace.
• Financial Access: Direct access to your earnings through the arenaflex platform, reinforcing our commitment to financial transparency.
• Insurance: Short‑term and long‑term disability coverage, providing peace of mind.
• Learning & Development: Budget for courses, certifications, and conferences to keep your fintech knowledge cutting‑edge.

Career Growth – Your Path at arenaflex

Even though this is a temporary position, we view every team member as a long‑term contributor to our mission. During your tenure, you will have the opportunity to:

• Build deep expertise in earned wage advance products, positioning yourself as a fintech specialist.
• Network with senior leaders in product, engineering, and operations, gaining mentorship and insight into strategic decision‑making.
• Take on increasingly complex support tickets, eventually leading a small cohort of junior support agents.
• Participate in cross‑functional projects that influence product roadmap, user experience, and compliance initiatives.
• Leverage the experience gained at arenaflex to transition into full‑time roles in customer success, product management, or operations within the fintech ecosystem.

Work Environment & Culture – Life at arenaflex

Our culture is built on three pillars: Empathy, Innovation, and Impact. We celebrate curiosity, encourage bold ideas, and reward collaborative problem‑solving. As a remote‑first company headquartered in the Salt Lake City area, we prioritize flexibility while maintaining a strong sense of community through regular virtual coffee chats, quarterly in‑person meetups, and an open‑door leadership style.

Key cultural highlights include:

• Mission‑Driven Focus: Every interaction you have is directly tied to improving the financial lives of real people.
• Transparent Communication: Weekly all‑hands updates, product demos, and open Slack channels keep everyone aligned.
• Continuous Learning: We host internal “FinTech Fridays” where team members share insights on industry trends, regulatory changes, and emerging technologies.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer that actively seeks diverse perspectives and fosters an inclusive environment where all voices are heard.

Compensation Details – What to Expect

The role offers an hourly rate starting at $22.60, with the final figure dependent on your education, relevant experience, and skill set. This rate is part of a broader total‑compensation package that includes the benefits listed above, performance‑based bonuses, and potential equity participation for high‑performing contributors.

How to Apply – Join the arenaflex Team

If you are ready to make a tangible difference for hourly workers, love solving complex problems, and thrive in a fast‑moving fintech environment, we want to hear from you. Please send your resume and a brief cover letter outlining why you’re passionate about earned wage advances and how your background aligns with the responsibilities outlined above to [email protected].

We look forward to welcoming a dedicated Customer Support Representative who will help us bring financial freedom to millions of workers across the United States.

Equal Opportunity Employer

arenaflex is committed to building a diverse workforce and is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applicants from all backgrounds to apply.