Customer Advocacy Contractor – Part‑Time Specialist for Reference Programs, Customer Success & Marketing Collaboration at arenaflex

Why This Role Matters at arenaflex

At arenaflex, we believe that every communication can be the difference between safety and uncertainty. Our mission is to save lives and minimize loss by delivering timely, reliable information when emergencies threaten personal safety and business continuity. As a leader in emergency communication, threat intelligence, and travel risk management, arenaflex empowers thousands of organizations worldwide to act quickly, stay informed, and protect their most valuable assets – their people.

Our culture is built on a set of core values that guide everything we do. We are humans, not robots; we put customers first; we thrive on collaboration; we champion simplicity; we protect our priceless reputation; and we know that hard work pays off. If you share these values and have a passion for turning satisfied customers into vocal advocates, this part‑time contract is your gateway to making a tangible impact.

About the Role

The Customer Advocacy Contractor at arenaflex will be the connective tissue between our sales teams, marketing department, and the enthusiastic customers who love our solutions. You will drive the Sales Reference Program, match prospects with referenceable advocates, and support a variety of strategic advocacy initiatives that amplify the authentic voices of our community.

This position is ideal for a marketing or customer‑success professional who enjoys juggling multiple projects, building relationships, and translating customer stories into compelling business assets.

Key Responsibilities

Sales Reference Program Support

• Identify and match ideal customer references to support active sales opportunities, ensuring prospects hear from the most relevant advocates.
• Manage outreach, coordination, and scheduling with reference customers, handling all logistics to fulfill sales requests efficiently.
• Maintain meticulous documentation of reference engagements, tracking metrics such as fulfillment rates, review participation, and overall impact.
• Log all reference activity and outcomes within Salesforce or the designated CRM, guaranteeing data integrity and visibility for cross‑functional teams.

Customer Advocacy Program Support

• Assist the Customer Advocacy Manager with ad‑hoc strategic initiatives, from concept through execution.
• Recruit customers for case studies, testimonials, video interviews, and other advocacy opportunities, turning satisfied users into brand ambassadors.
• Coordinate logistics and communications for customer‑facing programs, including Customer Advisory Boards, Advocacy Workshops, and community events.
• Ensure that customer quotes, logos, and review content are up‑to‑date and approved across all marketing collateral and web properties.
• Facilitate cross‑functional alignment between marketing, sales, and customer success to create a seamless advocacy ecosystem.

What You’ll Bring to arenaflex

• Education & Experience: Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred. Equivalent professional experience in customer advocacy, reference programs, or related marketing functions is also valued.
• Detail‑Oriented Mindset: A relentless commitment to delivering mistake‑free work, with an eye for accuracy in documentation and communication.
• Communication Excellence: Strong written and verbal skills, capable of crafting compelling narratives that resonate with both internal stakeholders and external audiences.
• CRM Proficiency: Familiarity with Salesforce or a willingness to quickly master CRM tools for tracking and reporting.
• Independent & Collaborative: Ability to work autonomously while also thriving in a cross‑functional environment that requires frequent collaboration.
• Project Management Acumen: Proven ability to prioritize, manage competing deadlines, and keep multiple initiatives moving forward without losing momentum.
• Growth Mindset: Eagerness to learn, adapt, and grow in a fast‑paced, evolving industry, embracing new challenges as opportunities for development.

Desired Skills & Competencies

• Exceptional interpersonal skills – you can build rapport with senior executives, technical users, and internal teams alike.
• Storytelling talent – you understand how to translate raw customer feedback into persuasive case studies and testimonial content.
• Analytical ability – you can interpret reference program metrics and provide actionable insights to improve conversion rates.
• Tech‑savvy – comfort with collaboration tools (e.g., Slack, Microsoft Teams), project management platforms (e.g., Asana, Trello), and basic video editing for customer interview assets.
• Adaptability – you thrive in a dynamic environment where priorities shift quickly, and you can pivot without losing focus.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a contractor, you will have access to:

• Mentorship from senior leaders in marketing, sales, and customer success, providing guidance on career pathways within the broader organization.
• Training resources on advanced advocacy strategies, data‑driven marketing, and emerging communication technologies.
• Opportunities to transition into a full‑time role should you demonstrate exceptional performance and alignment with arenaflex’s long‑term goals.
• Exposure to a global customer base, giving you a unique perspective on how diverse industries handle crisis communication.

Work Environment & Culture at arenaflex

Our headquarters in Austin boasts a modern, high‑tech building with panoramic 360‑degree city views, a state‑of‑the‑art gym, and nearby running trails for those who enjoy an active lifestyle. Even though this role is part‑time, you’ll benefit from a flexible schedule that respects work‑life balance.

arenaflex has been recognized as a Best Places to Work company for nine consecutive years, reflecting our dedication to employee satisfaction, community involvement, and inclusive culture. We celebrate achievements with competitive base pay, performance bonuses, and a suite of rewards that recognize both individual and team contributions.

Compensation, Perks & Benefits (General Overview)

• Competitive hourly rate commensurate with experience and market standards.
• Performance‑based incentives and recognition programs.
• Flexible working hours and the possibility of remote work days.
• Access to wellness programs, including gym facilities and mental‑health resources.
• Opportunities to participate in community service initiatives and volunteer days.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are ready to champion the voices of arenaflex’s happiest customers and help shape the future of emergency communication, we want to hear from you. Submit your application through the link below, and include a brief cover letter that highlights your experience with reference programs or customer advocacy.

Join us in our mission to save lives and minimize loss through effective communication. Your passion, organization, and drive can make a real difference for businesses and individuals worldwide.

Apply to this Job