Senior FBS Product Analyst – Customer Retention, Product Innovation & Market Strategy for Large‑Scale Property & Casualty Insurance Portfolio

About arenaflex

arenaflex stands among the world’s most influential insurance and financial services organizations, delivering a comprehensive suite of property and casualty (P&C) products to more than 10 million U.S. households. With gross written premiums exceeding US$25 billion and a network of over 48 000 exclusive and independent agents, arenaflex serves every state in the United States and employs nearly 18 500 dedicated professionals. As part of one of the largest global insurance groups, arenaflex combines deep industry heritage with cutting‑edge technology to create value for customers, partners, and shareholders alike.

Why This Role Matters

In today’s hyper‑competitive insurance landscape, retaining existing customers is as critical as acquiring new ones. The FBS Product Analyst – Customer Retention will be the analytical engine that powers arenaflex’s retention strategy, turning raw data into actionable insights, shaping product roadmaps, and ensuring that every policyholder experiences a seamless, value‑driven journey. This is a unique opportunity to influence the profitability of a multi‑billion‑dollar portfolio while collaborating with cross‑functional teams that span actuarial, underwriting, marketing, and technology.

Location

Mexico (Remote‑friendly with occasional on‑site collaboration at arenaflex’s regional hub).

Key Responsibilities

• Data‑Driven Retention Analysis: Gather, cleanse, and analyze large data sets from policy administration, claims, and CRM systems to identify churn drivers and retention opportunities.
• Monthly Retention Reporting: Produce and present comprehensive retention dashboards and executive‑level reports that highlight trends, forecast renewal rates, and recommend corrective actions.
• Product Development & Innovation: Partner with product managers, underwriters, and technology teams to design, prototype, and launch new or enhanced insurance products that address identified retention gaps.
• Strategic Roadmapping: Translate market research, competitive intelligence, and customer feedback into clear product strategies, prioritizing initiatives that maximize profitability and customer satisfaction.
• Market & Industry Research: Conduct ongoing analysis of industry trends, regulatory changes, and emerging risks to anticipate threats and uncover growth opportunities.
• Project Management (Agile): Lead cross‑functional agile squads, define sprint goals, manage backlogs, and ensure timely delivery of retention‑focused enhancements.
• Stakeholder Communication: Serve as the liaison between data science, underwriting, marketing, and senior leadership, translating technical findings into business‑friendly narratives.
• Continuous Improvement: Champion a culture of data‑driven decision‑making by recommending process optimizations, automation opportunities, and best‑practice analytics methodologies.

Essential Qualifications

• Fluent English (both written and spoken) – ability to communicate complex analytical concepts to diverse audiences.
• 3–6 years of professional experience in data analytics, preferably within the insurance sector.
• Bachelor’s degree in Analytics, Statistics, Business Administration, Economics, or a closely related field.
• Demonstrated experience in customer retention initiatives, including churn modeling, segmentation, and lifecycle management.
• Solid understanding of property and casualty insurance fundamentals – product composition, coverage options, rating methodology, and underwriting philosophy.
• Proficiency with Power BI (4–6 years), Microsoft Excel (advanced), and PowerPoint for creating compelling visualizations and presentations.

Preferred Qualifications & Additional Skills

• Prior experience working for an insurance carrier or a large insurance group.
• Hands‑on exposure to product strategy, roadmapping, and go‑to‑market execution.
• Intermediate to advanced competency in data analytics tools (e.g., SQL, Python, R) and statistical modeling techniques.
• Strong customer‑experience mindset – ability to empathize with policyholders and advocate for user‑centric product design.
• Proven project management capabilities within an agile framework, including sprint planning, backlog grooming, and stakeholder alignment.
• Excellent written and verbal communication skills, with a track record of delivering clear, concise, and persuasive reports to senior leadership.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and translate findings into strategic actions.
• Business Acumen: Understanding of insurance economics, profitability drivers, and regulatory constraints.
• Collaboration: Comfortable working in multidisciplinary teams, fostering trust, and driving consensus.
• Problem‑Solving: Proactive approach to tackling ambiguous challenges and delivering innovative solutions.
• Adaptability: Thrive in a fast‑changing environment, balancing multiple priorities while maintaining high quality.

Tools & Technologies

• Power BI – Intermediate (4–6 years)
• Microsoft Excel – Intermediate (4–6 years)
• PowerPoint – Intermediate (4–6 years)
• SQL, Python or R – Preferred for advanced analytics
• Agile project management tools (Jira, Azure DevOps, or similar)

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior FBS Product Analyst you will have access to:

• Structured mentorship programs with senior product leaders and data scientists.
• Continuous learning subscriptions (e.g., Coursera, Udemy, LinkedIn Learning) to deepen technical and business expertise.
• Opportunities to lead high‑visibility, cross‑regional projects that influence the strategic direction of the entire insurance portfolio.
• Clear career pathways toward Product Management, Analytics Leadership, or Strategy Consulting roles within arenaflex’s global network.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Market‑aligned base salary with performance‑based bonuses tied to retention and product success metrics.
• Comprehensive health coverage, including private medical insurance and wellness programs.
• Retirement savings plan with employer contributions.
• Generous paid time off, holidays, and parental leave.
• Flexible work arrangements – hybrid, remote, or office‑based options to support work‑life balance.
• Professional development budget for certifications, conferences, and advanced training.
• Dynamic, inclusive culture that celebrates diversity and encourages collaboration across borders.

Work Environment & Culture at arenaflex

At arenaflex, you will join a vibrant community of innovators who are passionate about leveraging data to protect people and assets. The organization promotes:

• Inclusivity: A workplace where every voice is heard, and diverse perspectives drive better decisions.
• Innovation: A sandbox environment that encourages experimentation with emerging technologies such as AI, machine learning, and advanced analytics.
• Collaboration: Cross‑functional teams that break down silos, enabling rapid idea exchange and shared ownership of outcomes.
• Purpose‑Driven Impact: Knowing that your work directly contributes to the financial security of millions of households across the United States.

How to Apply

If you are a data‑savvy, customer‑focused professional eager to shape the future of insurance products and drive measurable retention results, we want to hear from you. Submit your resume and a concise cover letter outlining your relevant experience and why you are excited to join arenaflex.

Take the next step in your career – apply today and become a catalyst for lasting customer relationships at arenaflex!