Senior Product Analytics Strategist – LATAM Enterprise Customer Success & Growth Enablement (Fluent Business Spanish)
About arenaflex – Pioneering the Future of Digital Product Insight
arenaflex is the leading digital analytics platform that empowers organizations to unlock the full potential of their products. With more than 4,300 customers worldwide—including some of the most recognizable brands in the world—arenaflex delivers self‑service visibility across the entire customer journey. By helping teams capture trustworthy data, uncover clear behavioral insights, and act faster, arenaflex enables product, data, and marketing teams to create experiences that drive sustainable growth.
Our culture is built on humility, ownership, and a growth mindset. We constantly challenge ourselves to improve, support each other’s development, and deliver exceptional value to our customers and partners. arenaflex is also deeply committed to Diversity, Equity, and Inclusion (DEI); we believe diverse perspectives lead to better products, smarter problem‑solving, and more powerful solutions.
Why This Role Matters
This is a client‑facing Product Analytics role embedded within our Customer Success organization. While prior Customer Success experience is a plus, it is not required—we will equip you with comprehensive training on our proven Customer Success playbooks. The role demands fluency in business Spanish and a strong technical foundation, allowing you to serve as a strategic advisor to our LATAM enterprise customers.
Key Responsibilities
- Partner with customers’ Product, Analytics, and Growth teams to define strategy, set measurable goals, and execute plans that move critical product metrics.
- Advise senior stakeholders—including Chief Product Officers, VPs of Product, and Heads of Analytics—on leveraging arenaflex to inform product roadmaps, experimentation, and decision‑making.
- Lead strategic business reviews and deep‑dive analytics sessions that showcase impact, surface new growth opportunities, and reinforce the value of data‑driven product development.
- Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
- Collaborate closely with Sales, Product, and Services teams to channel customer feedback into product enhancements and adoption initiatives.
- Develop and codify best‑practice playbooks that enable customers to scale evidence‑based product development across their organizations.
- Travel up to 5‑10 days per month to meet customers on‑site, conduct workshops, and deepen relationships in key LATAM markets.
Essential Qualifications
- 5+ years of experience in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
- Hands‑on experience with product analytics tools (arenaflex, arenaflex, arenaflex, etc.) to guide strategy and decision‑making.
- Demonstrated ability to drive core product metrics—activation, retention, conversion—through analytics‑driven prioritization and rapid experimentation.
- Track record of delivering measurable growth by aligning roadmap bets to a clear KPI hierarchy and rigorously instrumenting impact.
- Fluent business Spanish (required).
- Strong technical acumen (required): comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
- Exceptional communication skills—able to translate complex analysis into concise, executive‑level recommendations.
Preferred Qualifications & Additional Skills
- Familiarity with modern AI/LLM models and their practical product use cases; ability to define success metrics for AI‑driven features.
- Awareness of data privacy, responsible AI practices, and regulatory considerations.
- Experience experimenting with model APIs and integrating AI insights into product workflows.
- Previous experience working with LATAM enterprise customers, understanding cultural nuances and market dynamics.
Core Competencies for Success
- Strategic Thinking: Ability to see the big picture, align analytics initiatives with business objectives, and influence senior leadership.
- Analytical Rigor: Proficiency in data manipulation, statistical reasoning, and storytelling with data.
- Customer‑Centric Mindset: Passion for helping customers succeed, coupled with empathy and a consultative approach.
- Collaboration: Strong partnership skills across cross‑functional teams—Sales, Product, Engineering, and Services.
- Adaptability: Comfort thriving in a fast‑moving environment, learning new technologies, and adjusting strategies based on emerging insights.
Career Growth & Learning Opportunities
At arenaflex, we invest heavily in the professional development of our people. As a Product Analytics Strategist, you will have access to:
- Mentorship programs with senior product and analytics leaders.
- Continuous learning stipends for certifications, conferences, and online courses.
- Opportunities to lead high‑visibility projects that shape the future of our platform and influence global customers.
- Clear career pathways toward senior advisory, product leadership, or specialized analytics roles.
Work Environment & Culture
arenaflex fosters an inclusive, collaborative, and high‑energy environment. Our core values—humility, ownership, and growth mindset—guide everything we do. You will join a global team of curious, lifelong learners who are passionate about data, product innovation, and making a tangible impact for customers.
We celebrate diversity and provide a safe space for all voices. Whether you’re working remotely from Texas, Georgia, South Florida, or any other location, you’ll feel connected through regular virtual gatherings, team‑building events, and an open‑door leadership philosophy.
Compensation, Perks & Benefits
While specific salary details are tailored to experience and location, arenaflex offers a competitive total rewards package that includes:
- Comprehensive medical, dental, and vision coverage with 100% employer‑paid premiums for select plans.
- Flexible paid time off, paid holidays, and generous parental leave (12‑20 weeks).
- Stipends for wellness, commuter benefits, learning & development, and home‑office setup.
- Access to mental‑health resources, including no‑cost coaching and therapy sessions through arenaflex’s wellness partner.
- Employee Stock Purchase Program (ESPP) and potential equity participation.
- Charitable giving grants and paid volunteer time off to support community involvement.
- Modern, collaborative workspaces (where applicable) and a remote‑first policy that empowers you to work from the location that best suits your lifestyle.
Recognition & Impact
arenaflex is consistently recognized as a market leader:
- Ranked #1 product analytics solution for 15 consecutive quarters on arenaflex’s industry rating platform.
- Featured in arenaflex’s Excellence Index 2024 for outstanding performance.
- Highlighted in arenaflex’s Technology Fast 500™ for rapid growth.
- Celebrated by arenaflex as one of the most innovative enterprise companies worldwide.
Join Us – Make an Impact
If you are a data‑driven strategist with a passion for helping LATAM enterprises turn product insights into measurable business outcomes, arenaflex wants to hear from you. Bring your expertise, curiosity, and collaborative spirit to a team that values growth, ownership, and humility.