Experienced Customer Solutions Specialist – 3rd Shift – Remote Opportunity

Join arenaflex, a leading roadside assistance company and dispatch technology platform, as we revolutionize the way people receive roadside assistance. Are you passionate about delivering exceptional customer experiences and working in a fast-paced environment? Do you enjoy helping people when their day is unexpectedly disrupted? If so, we invite you to join our team of Customer Solutions Specialists (CSSs) at arenaflex. As a CSS, you will be the first point of contact for our members, providing top-notch customer care and assistance with roadside services. About arenaflex arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN, we operate a cutting-edge technology platform that takes the guesswork out of the job and provides our team members with the tools they need to succeed. Our business objective is to provide best-in-class roadside assistance to all our members. Job Summary We are seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) in a 3rd shift, full-time or part-time capacity. As a CSS, you will be responsible for answering inbound member calls, navigating our computer program to locate members and identify nearby service providers, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.

Responsibilities

• Answer inbound member calls and provide exceptional customer care and assistance with roadside services
• Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook Requirements
• High school diploma or equivalent required
• 1 year of call center or customer service experience preferred
• Excellent communication skills, including a professional, articulate voice and ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and ability to handle upset members in a calm, professional manner
• Ability to work in a fast-paced environment while maintaining a professional attitude Benefits
• Competitive hourly rate of $12.00 - $15.00
• Flexible work schedules and opportunities to earn work from home days
• Paid training - no experience required!
• Performance-based incentives
• Sign-On & Referral Bonuses Available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• $1.00 differential pay as an incentive for working the 3rd shift What We Offer
• A fun and friendly work environment
• Opportunities for career advancement with proven skills
• A chance to work with a leading roadside assistance company and dispatch technology platform
• A competitive compensation package and benefits
• A chance to make a difference in people's lives by providing exceptional customer care and assistance How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Note arenaflex is a leading roadside assistance company and dispatch technology platform. Our business objective is to provide best-in-class roadside assistance to all our members. We operate multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Apply for this job

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