Dynamic Sales Development & Customer Support Representative – Lead Generation, HVAC Dispatch, and Client Relationship Management at arenaflex

About arenaflex

arenaflex is a premier construction and maintenance firm that has built a reputation for delivering top‑tier services to property management companies and, more recently, to private homeowners. With a legacy of reliability, technical excellence, and a customer‑first mindset, arenaflex is expanding its footprint in the residential HVAC market. Our mission is to become the go‑to partner for every homeowner who needs heating, ventilation, and air‑conditioning solutions, while continuing to support commercial clients with the same level of dedication.

As we accelerate growth, we are seeking a highly motivated Sales Development & Customer Support Representative who can blend proactive sales outreach with seamless service coordination. If you thrive in a fast‑paced environment, love building relationships, and enjoy the challenge of coordinating field technicians, this role offers the perfect platform to showcase your talents and grow alongside arenaflex.

Why Join arenaflex?

At arenaflex, you will be part of a collaborative, forward‑thinking team that values innovation, continuous learning, and personal development. We invest in our people through comprehensive training programs, mentorship, and clear career pathways. Whether you are early in your career or looking to take the next step, arenaflex provides the resources and support you need to succeed.

Key Responsibilities

Sales Development (50% of role)

• Answer inbound sales calls, actively listen to prospects, and qualify leads based on defined criteria.
• Initiate outbound prospecting campaigns—cold calls, warm calls, and email outreach—to introduce arenaflex’s HVAC solutions.
• Maintain a robust pipeline by nurturing relationships through timely follow‑ups, personalized messaging, and strategic touchpoints.
• Collaborate closely with the senior sales team to hand off qualified opportunities for deeper engagement and closing.
• Document every interaction, appointment, and outcome in the CRM system with precision, ensuring data integrity for reporting and forecasting.
• Utilize provided scripts as a foundation, while adapting language to match each prospect’s unique needs and objections.
• Provide regular feedback on script performance, suggesting improvements that enhance conversion rates.

Customer Support & Dispatch (50% of role)

• Serve as the primary point of contact for private homeowners calling about HVAC service, installation, or repair needs.
• Qualify service requests, schedule appointments, and dispatch qualified technicians in a manner that maximizes route efficiency and minimizes customer wait times.
• Manage emergency dispatch scenarios, dynamically reallocating resources to address urgent issues while maintaining overall schedule balance.
• Communicate clearly and courteously with customers, technicians, and internal teams to ensure expectations are aligned and met.
• Maintain detailed service logs, capturing customer interactions, work orders, and outcomes for quality assurance and future training.
• Support management with data entry, generate performance reports, and adhere to compliance standards for documentation.
• Participate in cross‑departmental initiatives to streamline operations, improve service delivery, and enhance overall customer satisfaction.

Essential Qualifications

• Minimum of 2 years proven experience in telesales, inbound/outbound call handling, or a customer‑service role with a strong sales focus.
• Demonstrated ability to meet or exceed sales targets, with a track record of converting leads into qualified opportunities.
• Excellent verbal and written communication skills; persuasive, clear, and professional tone.
• Comfortable making cold calls, handling objections, and persisting through rejection without losing motivation.
• Strong organizational abilities—capable of juggling multiple calls, appointments, and dispatch tasks simultaneously.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and familiarity with basic office productivity tools.
• High school diploma or equivalent; additional coursework in business, communications, or related fields is a plus.

Preferred Qualifications & Experience

• Prior exposure to the HVAC industry, including knowledge of equipment, service cycles, and typical customer concerns.
• Experience with dispatch software or routing tools (e.g., ServiceTitan, Jobber) is highly desirable.
• College degree in Business Administration, Marketing, or a technical discipline.
• Certification in sales methodologies (e.g., SPIN, Challenger) or customer service excellence.

Core Skills & Competencies

• Relationship Building: Ability to establish trust quickly, foster long‑term connections, and turn prospects into loyal customers.
• Adaptability: Quick learner who can absorb product knowledge, adjust to evolving processes, and thrive in a dynamic environment.
• Detail Orientation: Meticulous record‑keeping, accurate data entry, and precise scheduling to avoid service gaps.
• Self‑Motivation: Results‑driven mindset with a proactive approach to meeting daily, weekly, and monthly goals.
• Problem Solving: Ability to think on your feet, resolve customer concerns, and coordinate emergency dispatches efficiently.
• Team Collaboration: Strong interpersonal skills that enable seamless cooperation with sales, operations, and field technicians.

Career Growth & Development

arenaflex is committed to your professional advancement. In this role, you will gain exposure to both sales strategy and field operations, positioning you for future roles such as:

• Senior Sales Account Executive
• Dispatch Manager / Operations Supervisor
• Customer Success Lead
• Regional Sales Manager

We provide ongoing training, mentorship from senior leaders, and access to industry certifications to help you achieve these career milestones.

Work Environment & Culture

Our workplace blends the energy of a high‑growth startup with the stability of an established industry leader. You will find:

• Open‑door communication—leadership is accessible and encourages ideas from every level.
• Team‑oriented atmosphere—regular huddles, collaborative problem‑solving sessions, and social events.
• Recognition programs that celebrate individual and team achievements.
• Flexible scheduling options to support work‑life balance, especially during peak dispatch periods.

Compensation, Perks & Benefits

• Competitive Base Salary: Aligned with market standards for sales and support roles.
• Performance‑Based Bonuses: Quarterly incentives tied to lead conversion, appointment setting, and dispatch efficiency.
• Comprehensive Health Package: Medical, dental, vision, and life insurance options.
• Retirement Savings: 401(k) plan with company matching contributions.
• Professional Development: Access to online learning platforms, industry conferences, and internal workshops.
• Paid Time Off & Holidays: Generous vacation accrual, sick leave, and paid holidays.
• Employee Assistance Programs: Resources for mental health, financial counseling, and wellness.

Application Process

If you are ready to make an impact at arenaflex, we invite you to submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities above. Our hiring team will review applications on a rolling basis, and qualified candidates will be contacted for an initial phone interview followed by a virtual assessment.

Join arenaflex Today

At arenaflex, you will be part of a purpose‑driven organization that values integrity, innovation, and the success of its people. Your contributions will directly influence our growth trajectory and the satisfaction of homeowners who rely on our HVAC expertise. Take the next step in your career—apply now and become a catalyst for arenaflex’s continued excellence.

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Originally posted on Himalayas