Customer Success Manager – Brand Platform Adoption, Client Growth & Strategic Partnerships (Hybrid – St. Gallen, Switzerland)

About arenaflex

arenaflex is a leading brand‑experience platform that empowers marketers, designers, and brand teams to turn ideas into measurable impact. Our cloud‑based solution centralises digital assets, streamlines collaborative workflows, and fuels the creation of compelling campaigns that resonate with audiences worldwide. With a client roster that includes global powerhouses such as Uber, Microsoft, Volkswagen, and Telefónica, arenaflex is at the forefront of the digital branding revolution.

Headquartered in the picturesque city of St. Gallen, Switzerland, and complemented by vibrant offices in London and New York City, arenaflex cultivates a culture built on creativity, collaboration, inclusion, and joy. We believe that great work emerges when talented individuals feel inspired, supported, and free to bring their authentic selves to the table.

Your Team

The Customer Success organisation at arenaflex is an international, cross‑functional squad of strategic thinkers, designers, agency veterans, and project‑management experts. Together, they partner with customers to elevate their brand presence, accelerate product adoption, and unlock new business value. When they’re not guiding clients through the latest platform features, you’ll find them exploring the Alpine outdoors, sharing stories over a coffee, or setting sail on the nearby lake.

Mission – Elevating Customer Happiness to New Heights

As a Customer Success Manager at arenaflex, you will be the trusted advisor who helps brands launch, adopt, and continuously extract value from our platform. Your strategic guidance will turn first‑time users into long‑term advocates, driving higher Net Revenue Retention, deeper product usage, and stronger brand outcomes. Over time, you will cultivate relationships that become the engine of arenaflex’s rapid growth.

Key Responsibilities

• Onboarding & Training: Lead new customers through a seamless onboarding journey, delivering customised training sessions that showcase the full breadth of arenaflex’s capabilities.
• Relationship Management: Build and nurture long‑term partnerships with key stakeholders, conducting regular business reviews, gathering feedback, and sharing roadmap updates.
• Support & Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely, high‑quality resolutions and proactive communication.
• Adoption & Usage Analytics: Monitor product usage metrics, identify adoption gaps, and develop action plans to drive deeper engagement and reduce churn.
• Renewal & Expansion: Own renewal conversations, uncover upsell and cross‑sell opportunities, and collaborate with the sales team to expand the account footprint.
• Strategic Alignment: Partner with customers to align arenaflex’s features with their evolving business objectives, translating platform capabilities into measurable outcomes.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Support, and Marketing to deliver a cohesive, end‑to‑end customer experience.
• Advocacy & Community Building: Identify and cultivate customer champions, encouraging participation in case studies, webinars, and reference programs.

Your Profile – What We’re Looking For

• Hybrid Work Preference: Ability to spend two days per week on‑site at our St. Gallen office, embracing the local culture while maintaining flexibility.
• Experience: Minimum of 3 years in Customer Success, Account Management, or Business Development, preferably within a SaaS environment.
• Onboarding Expertise: Proven track record of guiding customers through adoption phases, driving product engagement, and achieving high satisfaction scores.
• Metric‑Driven Mindset: Comfortable working with key success indicators such as Adoption Rate, Net Revenue Retention (NRR), Customer Lifetime Value (CLV), Net Promoter Score (NPS), and Churn Rate.
• Communication Skills: Exceptional verbal and written communication in both English and German (C1+ proficiency), with the ability to influence and inspire stakeholders at all levels.
• Technical Acumen: Confidence navigating cloud‑based platforms, coupled with a passion for automating repetitive tasks to increase efficiency.
• Personal Attributes: Authentic, motivated, accountable, and collaborative – a natural relationship‑builder who thrives in fast‑moving environments.
• Education: Bachelor’s degree or equivalent experience; additional certifications in Customer Success or SaaS product management are a plus.

Why Join arenaflex?

At arenaflex, you’ll be part of a purpose‑driven organisation that connects brands and people with a human touch. Our employees enjoy:

• Impactful Work: Directly influence the success of world‑renowned brands and see the tangible results of your efforts.
• Growth Opportunities: Access to continuous learning programs, mentorship, and a clear career ladder from Customer Success Associate to Senior Leadership.
• Innovative Environment: Work with cutting‑edge technologies, product teams that value feedback, and a culture that encourages experimentation.
• Flexibility & Well‑Being: Hybrid work model, generous holiday allowance, and dedicated well‑being days to recharge.
• Community & Culture: A vibrant Slack community covering everything from yoga and travel to animal lovers, plus regular social events, team outings, and an annual summer meet‑up in Switzerland.

Compensation & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Market‑aligned remuneration with an annual salary review.
• Performance Bonuses: Incentive plans tied to customer retention, expansion, and satisfaction metrics.
• Holiday & Time Off: Minimum of 5 weeks paid vacation, plus additional educational and well‑being days.
• Remote Work Support: Home‑office setup budget to create an ergonomic and productive workspace.
• Health & Wellness: Comprehensive health insurance, mental‑health resources, and wellness programs.
• Professional Development: Funding for certifications, conferences, and internal training workshops.
• Localized Benefits: Tailored perks that reflect the needs of employees in Switzerland and other regions.
• Community Events: Invitation to our annual summer gathering in the Swiss Alps, fostering deeper connections across the global team.

Our Culture – Inclusion, Diversity, and Belonging

arenaflex is committed to building an inclusive workplace where diverse perspectives thrive. We celebrate individuality, encourage open dialogue, and actively work to eliminate bias. Our diversity‑focused initiatives include employee resource groups, mentorship programs for under‑represented talent, and regular training on inclusive leadership. By fostering a safe, respectful environment, we empower every team member to bring their whole self to work.

Application Process – What to Expect

Step 1 – Submit Your Application: Upload your CV and answer a few targeted questions that help us understand your experience and motivations.

Step 2 – Talent Partner Conversation: Our Talent Team will reach out to discuss arenaflex, the role, and how your background aligns with our needs.

Step 3 – Team Interviews: Meet with members of the Customer Success squad, product managers, and senior leadership. You’ll showcase your expertise, solve a real‑world scenario, and get a feel for the day‑to‑day rhythm.

Step 4 – Offer & Onboarding: If there’s a mutual fit, you’ll receive a formal offer, followed by a structured onboarding program that equips you for success from day one.

We value transparency throughout the process and will keep you informed at each stage. Should you be selected, you’ll join a dynamic, forward‑thinking team that’s shaping the future of brand experience.

Conclusion – Ready to Shape the Future of Brand Success?

If you are passionate about helping brands achieve their vision, thrive in a collaborative, high‑impact environment, and are eager to grow your career with a market‑leading platform, arenaflex wants to hear from you. Bring your expertise, enthusiasm, and authentic self to a company that celebrates creativity, supports continuous learning, and rewards success.

Apply today and embark on a rewarding journey where your contributions directly influence the success of iconic brands worldwide. We look forward to welcoming you to the arenaflex family!