Engineering Manager – Customer Support & Services, Full‑Stack Team Leadership & Platform Reliability

Why arenaflex?

arenaflex is the global marketplace that celebrates creativity, uniqueness, and the entrepreneurial spirit. Every day, millions of buyers and sellers connect through our platform, turning ideas into thriving businesses. As a leader in the e‑commerce space, arenaflex invests heavily in the technology that powers these connections, ensuring that the experience remains seamless, delightful, and human‑focused. Joining arenaflex means becoming part of a mission‑driven community that values innovation, diversity, and the personal growth of every employee.

Compensation & Benefits Overview

Salary Range: $209,000 – $271,000 per year

In addition to a competitive base salary, arenaflex offers an equity package, an annual performance bonus, and a comprehensive benefits suite that supports you and your family. Our total rewards package includes health, dental, vision, generous paid time off, parental leave, wellness programs, tuition reimbursement, and flexible work‑mode options designed to help you thrive both at work and at home.

Role Summary

This full‑time Engineering Manager role reports directly to the Director of Engineering, Customer Support and Services. You will lead a high‑performing, cross‑functional team of full‑stack engineers responsible for building, scaling, and maintaining the tools that deliver world‑class support experiences to arenaflex’s expanding community of buyers and sellers.

We are looking for candidates based in the United States. Those living within commuting distance of arenaflex’s Brooklyn office hub or the San Francisco Bay Area will be given priority consideration. For team members near an office, arenaflex expects in‑office attendance once or twice per week, while also offering flexible remote work arrangements to accommodate a variety of personal and professional needs.

About the Customer Support & Services Team

The Customer Support & Services group at arenaflex is dedicated to making support delightful. Our mission is to help both buyers and sellers love arenaflex, turning satisfied users into enthusiastic brand advocates. The team builds and maintains the technology stack that powers support interactions, ensuring reliability, speed, and a consistently positive experience.

Our engineering culture emphasizes continuous learning, mentorship, and career growth. The team is distributed across the United States, Ireland, and Mexico, fostering a truly global perspective on problem‑solving. While most of our product work is built with PHP and MySQL, we encourage exploration of modern languages, cloud services, and DevOps practices to keep our platform at the cutting edge.

Key Responsibilities

• Team Leadership & Performance: Guide a team of full‑stack engineers, setting clear goals, providing regular feedback, and ensuring delivery of high‑quality, reliable software.
• Recruiting & Onboarding: Partner with the talent acquisition team throughout the full recruiting lifecycle, from sourcing to interview coordination, and champion a smooth onboarding experience for new hires.
• Culture & Inclusion: Foster an inclusive, respectful, and diverse environment where every voice is heard, and where team members feel empowered to share ideas and challenge assumptions.
• Cross‑Functional Collaboration: Work closely with Product Management, Design, Research, Analytics, and Marketing to align on roadmaps, define success metrics, and deliver value to internal and external users.
• Software Delivery Process: Own and continuously improve the team’s delivery pipeline, ensuring best practices in code quality, testing, CI/CD, and incident response.
• Continuous Learning: Promote a culture of knowledge sharing through tech talks, mentorship programs, and regular retrospectives that drive process improvements.
• Strategic Influence: Represent the engineering perspective in leadership forums, advocating for resources, technical debt remediation, and long‑term architectural decisions.
• Operational Excellence: Monitor system health, define reliability targets (SLOs/SLAs), and lead incident response when critical issues arise, turning outages into learning opportunities.
• Innovation & Experimentation: Encourage the team to prototype new ideas, evaluate emerging technologies, and iterate quickly to keep arenaflex ahead of industry trends.

Essential Qualifications

• 5+ years of experience leading engineering teams that deliver high‑impact, high‑reliability products.
• Strong technical foundation in full‑stack development, preferably with PHP, MySQL, and modern front‑end frameworks.
• Demonstrated ability to balance short‑term delivery pressures with long‑term architectural vision.
• Proven track record of hiring, coaching, and developing engineers at various career stages.
• Excellent communication skills, capable of tailoring messages for executives, peers, and individual contributors.
• Experience working in a fast‑paced, consumer‑facing environment where user experience is paramount.
• Passion for building inclusive teams and championing diversity, equity, and inclusion initiatives.

Preferred Qualifications

• Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).
• Background in building or scaling support‑related tooling such as ticketing systems, chat bots, or knowledge bases.
• Familiarity with data‑driven decision making, including A/B testing, analytics dashboards, and KPI tracking.
• Previous exposure to remote‑first or distributed team structures.
• Contributions to open‑source projects or community involvement in the engineering ecosystem.

Core Skills & Competencies

• Leadership & Mentorship: Ability to inspire, motivate, and develop talent while maintaining a clear focus on business outcomes.
• Technical Acumen: Comfort diving into code, reviewing pull requests, and making architectural decisions that balance performance, scalability, and maintainability.
• Collaboration: Strong partnership mindset, working seamlessly across product, design, research, and operations.
• Problem‑Solving: Analytical thinking, data‑driven approach, and a bias toward action when confronting complex challenges.
• Communication: Clear, concise, and persuasive storytelling for both technical and non‑technical audiences.
• Adaptability: Flexibility to pivot priorities in response to evolving business needs and market dynamics.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an Engineering Manager, you will have access to:

• Leadership development programs, including executive coaching and management workshops.
• Technical conferences, tuition reimbursement, and internal hackathons to explore new ideas.
• Mentorship circles that connect you with senior leaders across the organization.
• Opportunities to influence product strategy at the highest level, shaping the future of support experiences for millions of users.
• A clear promotion pathway that recognizes both people‑management excellence and technical depth.

Work Environment & Culture at arenaflex

Our culture is built on the belief that commerce should be human, inclusive, and empowering. At arenaflex you will find:

• Diversity & Inclusion: A workplace where varied perspectives are celebrated, and where every employee feels safe to bring their authentic self.
• Flexibility: Hybrid work models, flexible hours, and remote‑first policies that respect work‑life balance.
• Community: Employee resource groups, volunteer initiatives, and social events that foster connection across teams and geographies.
• Innovation Mindset: A “ship‑fast, learn‑fast” philosophy that encourages experimentation and rapid iteration.
• Well‑Being: Comprehensive health plans, mental‑health resources, and wellness stipends to support your overall health.

Compensation, Perks, & Benefits (General)

arenaflex offers a market‑competitive total rewards package that includes:

• Base salary aligned with industry benchmarks for senior engineering leadership.
• Equity grants that give you a stake in the company’s long‑term success.
• Annual performance bonus tied to individual and company outcomes.
• Health, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and flexible holiday policies.
• Retirement savings plans with company matching contributions.
• Professional development budget, conference attendance, and internal learning resources.
• Employee assistance programs, wellness challenges, and on‑site amenities where applicable.

How to Apply

If you are excited about leading a talented engineering team that shapes the future of customer support at arenaflex, we want to hear from you. Please submit your resume and, if you wish, a cover letter that showcases your leadership philosophy, technical expertise, and why you are passionate about our mission.

Our Commitment to Diversity & Inclusion

arenaflex believes that a diverse, equitable, and inclusive workplace fuels innovation and resilience. We welcome applicants of all backgrounds, ages, abilities, and experiences. We are an equal‑opportunity employer and do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law. If you require accommodations during the application or interview process, please let our recruiting team know. While arenaflex supports visa sponsorship, opportunities may be limited to certain roles and skill sets.

Join us at arenaflex

Ready to make a meaningful impact on millions of creators and shoppers worldwide? Apply today and become part of a team that values individuality, curiosity, and generosity. At arenaflex, you won’t just build software—you’ll help shape a marketplace where creativity thrives and commerce stays human.