Bilingual Customer Service Representative – Automated Speed Enforcement Call Center (Former Sworn Officer Preferred) – Remote Full‑Time Role at arenaflex

About arenaflex – Pioneering Safer Communities Through Technology

arenaflex is a leading provider of innovative compliance and enforcement solutions that empower municipalities and law‑enforcement agencies across the nation. Our mission is to enhance public safety by delivering transparent, accurate, and citizen‑focused technology. From automated speed enforcement systems to advanced data analytics, arenaflex combines cutting‑edge software with a deep respect for community trust. As a fully remote‑first organization, we attract talent from every corner of the country, fostering a collaborative culture that values integrity, empathy, and continuous improvement.

Position Overview

We are seeking a highly motivated Bilingual Customer Service Representative to join our Automated Speed Enforcement (ASE) call center team. This role is uniquely designed for individuals who have served as sworn police officers and who possess fluency in both English and Spanish. The successful candidate will serve as the primary point of contact for citizens who have questions about speed camera tickets, ensuring each interaction is handled with professionalism, empathy, and clear communication. In addition to live call support, the role involves reviewing and validating automated speed enforcement events to guarantee accuracy and fairness.

This is a full‑time, remote position with an initial two‑day, in‑person training session at arenaflex’s headquarters in Itasca, Illinois. After training, you will work from the comfort of your home while staying connected to a supportive, mission‑driven team.

Key Responsibilities

• Provide bilingual (English/Spanish) telephone and email support to citizens seeking information about speed camera enforcement tickets.
• Explain ASE processes, ticket issuance, and payment options in a clear, courteous, and legally accurate manner.
• Review, validate, and approve automated speed enforcement events, ensuring each case meets arenaflex’s compliance standards.
• Document case details meticulously in the arenaflex case‑management system, escalating complex issues to senior supervisors when necessary.
• Apply knowledge of law‑enforcement procedures and local traffic statutes to assess the fairness of each event.
• Identify trends in citizen inquiries and collaborate with the quality‑assurance team to improve scripts, FAQs, and self‑service resources.
• Participate in ongoing virtual training sessions, sharing best practices and contributing to continuous improvement initiatives.
• Maintain a high level of data security and confidentiality, adhering to all applicable privacy regulations.

Essential Qualifications

• Former sworn police officer experience (minimum 12 months of active duty) with a solid understanding of traffic law enforcement.
• Fluent in both English and Spanish (spoken and written), with the ability to translate technical terminology accurately.
• Proven customer‑service or call‑center experience, preferably in a public‑service environment.
• Exceptional verbal and written communication skills, including conflict resolution and de‑escalation techniques.
• Strong analytical abilities to assess automated enforcement data for accuracy and compliance.
• Self‑motivated and capable of thriving in a remote work setting after the initial training period.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software platforms.

Preferred Qualifications

• Experience with traffic citation management systems or similar public‑service software.
• Prior experience in a bilingual call‑center environment serving a diverse community.
• Certification in conflict resolution, mediation, or customer‑experience management.
• Familiarity with data‑privacy regulations such as GDPR or CCPA.
• Demonstrated ability to meet or exceed performance metrics in a fast‑paced environment.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand citizen concerns and respond with genuine care.
• Legal Acumen: Knowledge of traffic statutes, enforcement protocols, and procedural fairness.
• Technical Proficiency: Quick adoption of arenaflex’s case‑management and ASE review tools.
• Problem‑Solving: Efficiently resolve complex inquiries while maintaining compliance standards.
• Time Management: Prioritize tasks to handle high call volumes without sacrificing quality.
• Team Collaboration: Work closely with supervisors, quality analysts, and product teams to enhance service delivery.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. In this role, you will have access to:

• Structured mentorship from senior law‑enforcement and customer‑service leaders.
• Continuous learning modules covering advanced ASE technology, data analytics, and regulatory updates.
• Opportunities to transition into supervisory or specialist positions within the ASE program or broader arenaflex operations.
• Cross‑functional projects that expose you to product development, policy formulation, and community outreach initiatives.
• Annual performance reviews that align personal goals with arenaflex’s strategic objectives, ensuring a clear path for advancement.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $54,000 – $62,000 per year, commensurate with experience and qualifications. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance options with employer contributions.
• Company‑paid short‑term disability (STD), long‑term disability (LTD), and life/AD&D insurance.
• 401(k) retirement plan with generous company match.
• Profit‑sharing and performance‑based bonus programs.
• Paid time off accruing at three weeks per year, plus company holidays.
• Flexible remote work arrangement—minimum three days per week from home, with the possibility of four days remote after training.
• Ongoing professional development resources, including tuition reimbursement for relevant certifications.
• Employee assistance program (EAP) for mental‑health and wellness support.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, collaboration, and a shared commitment to public safety. Key aspects of our work environment include:

• Inclusive Community: A diverse workforce where bilingual talent and former law‑enforcement professionals are celebrated.
• Supportive Leadership: Managers who provide regular feedback, coaching, and open communication channels.
• Technology‑Driven Tools: State‑of‑the‑art software that streamlines case handling and enables real‑time collaboration.
• Work‑Life Balance: Flexible scheduling, remote work options, and generous PTO to help you recharge.
• Mission‑Focused Impact: Every interaction you have directly contributes to building trust between law‑enforcement agencies and the communities they serve.

Application Process & Next Steps

If you are a bilingual professional with a background in law enforcement and a passion for delivering exceptional citizen service, we invite you to join arenaflex’s ASE team. To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about this role.

Our recruitment team will review applications on a rolling basis and reach out to qualified candidates to schedule a virtual interview. We look forward to learning how your unique skills can help us continue to enhance community safety and transparency.

Take the next step in your career—apply today and become a trusted voice for citizens across the nation with arenaflex.