Part-Time Remote Administrative & Customer Service Specialist – Data Management, Client Relations, and Farm Operations Support

About arenaflex – A Regenerative Farm with a Mission

Welcome to arenaflex, a medium‑sized, regenerative, family‑friendly farm that is redefining how food reaches the community. Our core purpose is to grow nutrient‑dense produce and responsibly raise happy animals while healing the earth. At arenaflex, every day is an opportunity to make a tangible difference—whether that means delivering fresh raw milk, maintaining the health of our dairy herd, or ensuring that our sustainable practices set a new standard for the industry. We are proud of our collaborative culture, our commitment to 110 % effort, and our unwavering dedication to safety, transparency, and community well‑being.

Why This Role Matters

As a Part‑Time Remote Administrative & Customer Service Specialist at arenaxflex, you will be the connective tissue between our customers, our Amish production team, and the broader arenaflex community. Your work will directly influence the smooth operation of daily deliveries, the accuracy of our data‑driven herd management, and the overall satisfaction of the families who rely on our products. This is more than a job; it is a chance to contribute to a mission‑driven organization that values sustainability, ethical farming, and genuine human connection.

Key Responsibilities

Administration & Data Management

• Perform precise data entry for dairy cow sheets, ensuring each animal’s health, production, and breeding records are up‑to‑date.
• Conduct weekly analysis of herd data to identify trends, flag anomalies, and support strategic decision‑making.
• Process applications for herd‑share memberships, submit required forms, and maintain accurate records of participant agreements.
• Maintain and curate the arenaflex Google Drive, organizing folders, setting permissions, and ensuring easy retrieval of critical documents.
• Assist the Human Resources function by updating the employee handbook, preparing onboarding paperwork, and tracking compliance deadlines.
• Manage calendars, schedule appointments, and coordinate virtual meetings across multiple time zones.

Customer Service & Communication

• Respond promptly to inbound calls, text messages, and social‑media inquiries, delivering courteous and knowledgeable assistance.
• Coordinate delivery schedules with the Amish team, confirming routes, timing, and special instructions to guarantee on‑time, safe deliveries.
• Provide clear, empathetic communication to customers regarding raw milk herd‑share details, billing cycles, and product availability.
• Document customer interactions in the CRM system, noting preferences, concerns, and follow‑up actions.
• Act as a brand ambassador for arenaflex, reinforcing our values of sustainability, safety, and community stewardship in every conversation.

Essential Qualifications

• Demonstrated organizational prowess with a keen eye for detail; ability to manage multiple data streams without error.
• Excellent written and verbal communication skills; comfortable speaking with a diverse customer base.
• Minimum two years of experience in administrative support, data entry, or customer service roles.
• Proficiency with Google Workspace (Drive, Docs, Sheets, Calendar) and familiarity with basic CRM platforms.
• Self‑motivated, capable of working independently in a remote environment while meeting daily and weekly targets.
• Reliable internet connection and a quiet workspace conducive to professional phone and video interactions.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience in agricultural or dairy‑related settings, especially with herd‑share programs.
• Knowledge of sustainable farming practices and an appreciation for regenerative agriculture.
• Familiarity with project‑management tools such as Trello, Asana, or Monday.com.
• Basic understanding of food safety regulations, particularly those governing raw milk distribution.
• Ability to create simple reports and visualizations using Google Sheets or Excel.
• Multilingual abilities, especially Spanish or French, to serve a broader customer base.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the needs and expectations of our community members.
• Analytical Thinking: Turning raw data into actionable insights that improve herd health and operational efficiency.
• Time Management: Balancing a 4‑hour core workday with an additional on‑call window of up to 6 hours, while maintaining responsiveness.
• Collaboration: Working seamlessly with the Amish production team, internal staff, and external partners.
• Adaptability: Thriving in a dynamic environment where priorities can shift based on seasonal demands.
• Integrity & Confidentiality: Safeguarding sensitive customer and farm data with the utmost discretion.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. In this role, you will have access to:

• Mentorship from senior farm managers who can teach you the fundamentals of regenerative agriculture.
• Online training modules on data analytics, customer relationship management, and food safety compliance.
• Opportunities to transition into full‑time or specialized positions such as Farm Operations Coordinator or Customer Experience Manager as the business expands.
• Quarterly virtual “Innovation Days” where staff present ideas for improving processes, sustainability, or community outreach.
• Networking events with other remote professionals in the sustainable food sector, fostering industry connections.

Work Environment & Culture at arenaflex

Even though you will be working remotely, you will feel the pulse of arenaflex’s vibrant culture:

• Mission‑Driven Atmosphere: Every task ties back to our overarching goal of healing the earth and feeding families with wholesome food.
• Flexibility: A part‑time schedule that respects work‑life balance, with the ability to set your own workspace.
• Community Focus: Regular virtual gatherings where staff share stories from the farm, celebrate milestones, and discuss sustainability trends.
• Supportive Leadership: Managers who are approachable, provide clear expectations, and give constructive feedback.
• Recognition Programs: Monthly “Impact Awards” that honor individuals who go above and beyond in service to customers or the farm.

Compensation, Perks & Benefits

While specific salary figures will be discussed during the interview process, arenaflex offers a competitive hourly rate that reflects the expertise required for this role. Additional benefits include:

• Performance‑based bonuses tied to customer satisfaction metrics and data accuracy.
• Access to a discount program for arenaflex farm products, including fresh produce, dairy, and seasonal items.
• Paid time off for holidays and personal days, prorated to part‑time hours.
• Professional development stipend for courses, certifications, or conferences related to agriculture, data management, or customer service.
• Health and wellness resources, including virtual fitness classes and mental‑health support.

How to Apply – Join arenaflex Today

If you are passionate about delivering exceptional service, love working with data, and want to be part of a purpose‑driven farm that values sustainability and community, we would love to hear from you. Please submit your proposal through arenaflex, including:

• A concise cover letter outlining your relevant experience and why you resonate with arenaflex’s mission.
• An updated résumé highlighting administrative and customer‑service achievements.
• A short video (optional but encouraged) introducing yourself and sharing how you would contribute to our team.

We review applications on a rolling basis and will reach out to qualified candidates for a virtual interview. Thank you for considering a career with arenaflex—where every day is an opportunity to grow, serve, and make a lasting impact.

Ready to Make a Difference?

Take the next step toward a rewarding remote career that blends administrative excellence with heartfelt community service. Apply now and become an integral part of arenaflex’s journey toward a healthier planet and happier families.

Apply to this position on arenaflex