Senior Data Analyst – Customer Insights & Analytics Strategy (Remote – Flexible PST Hours)

About arenaflex

arenaflex is a global leader in technology‑driven solutions, empowering businesses to harness the power of data, cloud, and intelligent automation. With a reputation built on innovation, collaboration, and a relentless focus on customer success, arenaflex delivers cutting‑edge platforms that enable product teams to anticipate market trends, personalize experiences, and accelerate growth. Our culture celebrates curiosity, continuous learning, and the belief that data‑informed decisions are the cornerstone of sustainable competitive advantage.

Why This Role Matters

In today’s hyper‑connected marketplace, understanding the voice of the customer is no longer a nice‑to‑have—it’s a strategic imperative. As a Senior Data Analyst – Customer Insights at arenaflex, you will be the analytical engine that transforms raw data into clear, actionable intelligence. Your work will directly shape product roadmaps, influence marketing strategies, and drive revenue‑generating initiatives across the organization. This is a high‑visibility, high‑impact position that offers you the chance to leave a lasting imprint on the way arenaflex’s products evolve.

Role Overview

This is a contract opportunity based in Redmond, Washington, with a fully remote work arrangement. You will join a dynamic, cross‑functional product team that operates on Pacific Standard Time (PST) core hours (8 am – 5 pm). The role is focused on designing, building, and maintaining a unified data repository and business intelligence (BI) infrastructure using Microsoft Fabric, while delivering insightful reports and dashboards that empower stakeholders to make data‑driven decisions.

Key Responsibilities

• Data Architecture & Infrastructure: Design, develop, and maintain a unified data repository that consolidates customer interaction data, transaction logs, and behavioral metrics using Microsoft Fabric.
• BI Development: Build scalable, self‑service dashboards and visualizations in Power BI that surface critical customer insights, churn predictors, and usage trends.
• Reporting & Automation: Create automated reporting workflows that deliver real‑time metrics to product managers, marketers, and senior leadership.
• Ad‑Hoc Analysis: Conduct deep‑dive analyses to answer strategic questions, validate hypotheses, and uncover hidden opportunities that influence product development.
• Strategic Collaboration: Partner closely with product owners, UX researchers, and marketing teams to translate analytical findings into concrete recommendations and actionable roadmaps.
• Project Ownership: Independently own end‑to‑end analytics projects—from requirement gathering and data modeling to delivery and post‑implementation monitoring.
• Data Governance: Ensure data quality, consistency, and compliance with internal governance standards and external regulations.
• Mentorship & Knowledge Sharing: Coach junior analysts and contribute to a culture of data literacy across the organization.

Essential Qualifications

• Minimum 5 years of experience as a data analyst, with at least 3 years focused on customer insights, marketing analytics, or product analytics.
• Demonstrated expertise in building dashboards and data models using Power BI and Microsoft Fabric.
• Proven track record of independently driving analytics projects from concept to production, delivering measurable business impact.
• Strong analytical mindset with the ability to translate complex data sets into clear, concise narratives for non‑technical audiences.
• Excellent communication and collaboration skills, with a preference for candidates comfortable working within PST core business hours.
• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.

Preferred Qualifications

• Advanced degree (M.S. or Ph.D.) in a quantitative discipline.
• Hands‑on experience with cloud data platforms (Azure Synapse, Snowflake, or similar).
• Familiarity with statistical programming languages such as R or Python for advanced modeling.
• Experience applying machine‑learning techniques to predict churn, lifetime value, or product adoption.
• Knowledge of GDPR, CCPA, and other data‑privacy regulations.
• Certification in Power BI, Microsoft Fabric, or related Microsoft technologies.

Core Skills & Competencies

• Data Analysis & Modeling: Ability to cleanse, transform, and model large data sets.
• Visualization: Mastery of Power BI visual design principles to create intuitive, impactful dashboards.
• Business Acumen: Understanding of product development lifecycles and how customer insights drive strategic decisions.
• Problem‑Solving: Proactive approach to identifying gaps, proposing solutions, and iterating based on feedback.
• Collaboration: Strong teamwork orientation, comfortable engaging with engineers, designers, marketers, and executives.
• Communication: Clear written and verbal storytelling ability to convey findings to diverse audiences.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its talent. As a Senior Data Analyst, you will have access to:

• Mentorship programs with senior data scientists and product leaders.
• Sponsored certifications and training courses on emerging analytics tools and techniques.
• Opportunities to present at internal data forums, industry webinars, and conferences.
• Pathways to transition into senior analytics management, data engineering leadership, or product strategy roles.

Work Environment & Culture at arenaflex

Our remote‑first policy is built on trust, flexibility, and results‑orientation. You will join a collaborative, inclusive team that values diverse perspectives and encourages innovative thinking. arenaflex promotes a healthy work‑life balance, offers virtual team‑building activities, and maintains an open‑door culture where ideas are welcomed from every level of the organization.

Compensation, Perks & Benefits

While this position is contracted at an hourly rate of $71 – $81, arenaflex ensures that all contractors receive competitive compensation aligned with market standards. In addition to the hourly rate, successful candidates may benefit from:

• Flexible remote work setup with a stipend for home office equipment.
• Access to arenaflex’s health and wellness resources, including virtual fitness classes and mental‑health support.
• Professional development budget for courses, certifications, and conferences.
• Opportunity to transition to a full‑time role based on performance and business needs.
• Inclusive community events that celebrate diversity, equity, and inclusion.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic.

Application Process & Accommodations

If you require a reasonable accommodation to participate in the application or interview process, please reach out to our talent acquisition team at [email protected]. We are dedicated to ensuring a smooth and accessible experience for every candidate.

How to Apply

Ready to turn data into strategic advantage? Click the link below to submit your application and join arenaflex’s mission‑driven analytics team.

Apply Now – Senior Data Analyst, Customer Insights (Remote)

Closing Statement

At arenaflex, your analytical expertise will not only be recognized—it will be amplified. Join us to shape the future of customer‑centric product development, collaborate with visionary leaders, and grow your career in an environment that prizes curiosity, impact, and continuous learning. We look forward to receiving your application and exploring how your talents can drive the next wave of innovation at arenaflex.