Dynamic Field Customer Support Specialist – Collections & Account Recovery – On‑Site Service – Columbus, OH – arenaflex
About arenaflex – Empowering Everyday Dreams
arenaflex is a leading innovator in the lease‑to‑own marketplace, dedicated to providing flexible financing solutions that help individuals and families acquire the products they need and desire without the constraints of traditional credit. With a network of over 30,000 retail partners across the United States, arenaflex combines cutting‑edge technology, a customer‑first philosophy, and a culture of integrity to create seamless, affordable pathways to ownership. Our mission is simple: to enrich lives one lease at a time, while fostering a supportive environment where our employees can thrive, grow, and make a tangible impact every day.
Position Overview – Field Customer Support Specialist (Collections)
As a Field Customer Support Specialist – Collections at arenaflex, you will be the front‑line ambassador who bridges the gap between our customers and our financial services. Based in Columbus, OH, you will travel to customers’ homes, resolve past‑due accounts, manage product returns, and ensure that every interaction reflects arenaflex’s high standards of professionalism, empathy, and safety. This role blends the excitement of on‑the‑road service with the analytical rigor of collections, offering a dynamic workday that never feels routine.
Key Responsibilities
- Partner closely with the internal collections team to investigate, negotiate, and resolve past‑due accounts while maintaining a respectful, solution‑focused approach.
- Document all collection activities, customer communications, and field visits in arenaflex’s CRM system with precision and timeliness.
- Schedule and complete on‑site customer visits, adhering to assigned routes and timelines, and ensuring each interaction meets arenaflex’s brand standards.
- Facilitate product returns, inspections, and restocking processes in coordination with logistics and inventory teams.
- Maintain the cleanliness, fuel level, and overall condition of the company‑provided vehicle, reporting any maintenance needs promptly.
- Follow all safety protocols, including proper lifting techniques, vehicle operation guidelines, and secure handling of sensitive payment information.
- Provide clear, courteous communication via phone, email, and in‑person, addressing customer concerns, answering questions, and offering guidance on payment options.
- Identify opportunities to improve collection processes, share field insights with management, and contribute to continuous‑improvement initiatives.
Essential Qualifications
- Minimum age of 18 years.
- High school diploma or GED equivalent; additional education or certifications in finance, business, or related fields are a plus.
- Valid Ohio driver’s license with a clean driving record and the ability to operate a company vehicle safely.
- Demonstrated excellent verbal and written communication skills, with a strong customer‑service orientation.
- Comfortable speaking on the phone and handling sensitive financial information with discretion.
- Physical ability to lift, carry, and move items up to 50 lbs, and to perform frequent walking, bending, kneeling, and climbing throughout the workday.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with basic field‑service software or CRM platforms.
- Self‑motivated, organized, and capable of managing time effectively while balancing multiple priorities.
- Prior experience in collections, door‑to‑door sales, or the lease‑to‑own industry is preferred but not required.
Preferred Skills & Competencies
- Negotiation & Conflict Resolution: Ability to de‑escalate tense situations and find mutually beneficial payment solutions.
- Analytical Thinking: Comfort reviewing account histories, identifying patterns, and making data‑driven decisions.
- Technology Savvy: Quick learner of new software tools, mobile apps, and GPS navigation systems.
- Team Collaboration: Works well with collections, logistics, and customer‑service teams to achieve shared goals.
- Adaptability: Thrives in a fast‑changing environment, handling varied schedules, routes, and customer needs.
Compensation & Benefits
arenaflex offers a competitive hourly wage ranging from $19 to $20 per hour**, with additional performance‑based bonuses and incentive programs. Full‑time employees enjoy a comprehensive benefits package that includes:
- Health, dental, and vision insurance with multiple plan options.
- Life insurance, short‑term disability (STD), and long‑term disability (LTD) coverage.
- Flexible Spending Accounts (FSA) for health and dependent care.
- 401(k) retirement plan with company match to help you build long‑term financial security.
- Paid time off (PTO) and holiday pay, with weekly pay cycles for financial flexibility.
- Employee discounts through arenaflex’s extensive retail partner network.
- Additional perks such as identity theft protection, accident insurance, hospital indemnity, and critical illness coverage.
Career Growth & Development
arenaflex is committed to investing in its people. As a Field Customer Support Specialist, you will have access to:
- Ongoing training programs covering collections best practices, customer‑service excellence, and advanced product knowledge.
- Opportunities to cross‑train in related departments such as finance, logistics, and sales, expanding your skill set and career pathways.
- Mentorship from seasoned leaders who can guide you toward supervisory or managerial roles within the organization.
- Regular performance reviews that identify strengths, set development goals, and recognize achievements with promotions and salary increases.
Work Environment & Culture at arenaflex
At arenaflex, we pride ourselves on an award‑winning culture that celebrates diversity, collaboration, and innovation. Our core values—integrity, empathy, and excellence—shape every interaction, whether with customers, partners, or teammates. Employees enjoy:
- A supportive, inclusive workplace where every voice is heard and respected.
- Flexible scheduling that accommodates evenings and weekends, reflecting the needs of our customers and the work‑life balance of our staff.
- Safety‑first policies, including regular vehicle inspections, ergonomic training, and protective equipment for field work.
- Recognition programs that highlight outstanding performance, teamwork, and community involvement.
- Social events, volunteer opportunities, and employee resource groups that foster camaraderie and personal growth.
Physical Demands & Safety Commitment
The role requires a high level of physical activity, including standing, walking, bending, kneeling, and climbing throughout each shift. Employees must be able to lift and move heavy merchandise safely. arenaflex provides comprehensive safety training, personal protective equipment, and ongoing support to ensure that all field staff can perform their duties without undue risk.
Equal Opportunity Employment
arenaflex is an equal‑opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are dedicated to creating a workplace where every employee feels valued, respected, and empowered to succeed.
How to Apply
If you are motivated, customer‑focused, and ready to make a difference in the lives of arenaflex’s customers while advancing your own career, we want to hear from you. Please submit your application through our careers portal:
Apply Now – Field Customer Support Specialist (Collections) – Columbus, OH
Join arenaflex and Turn Everyday Interactions into Meaningful Impact
At arenaflex, every field visit is an opportunity to build trust, solve problems, and help customers stay on track with their lease‑to‑own journey. By joining our team, you become part of a purpose‑driven organization that values your contributions, invests in your growth, and celebrates your successes. Take the next step in your career—apply today and start making a lasting impact with arenaflex!
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