Customer Service Advocate & BDC Representative – Service & Sales Appointment Coordination at arenaflex

About arenaflex – Driving Excellence in the Automotive Experience

arenaflex is a dynamic, fast‑growing automotive dealer group headquartered in Connecticut, renowned for its commitment to delivering genuine solutions rather than simply selling vehicles. With a deep‑rooted belief that every driver deserves a newer, safer, and more enjoyable ride, arenaflex has built a reputation for putting customers at the heart of every interaction. Our culture blends high‑energy enthusiasm with a steadfast dedication to professionalism, creating an environment where team members thrive, innovate, and grow alongside the business. As we continue to expand our footprint across the state, we are seeking passionate individuals who share our vision of service excellence and who want to be part of a forward‑thinking organization that values people as its greatest asset.

Position Overview – Customer Service Advocate & BDC Representative (Service)

Located in Milford, CT, with a centralized call‑center hub in Meriden, CT, the Customer Service Advocate & BDC Representative role is a cornerstone of arenaflex’s customer‑centric strategy. In this position, you will serve as the first point of contact for prospective and existing customers, guiding them through the journey from initial inquiry to scheduled service appointments. Your responsibilities will blend high‑touch communication, strategic lead management, and collaborative teamwork, ensuring that every interaction reflects arenaflex’s promise of transparency, reliability, and personalized care.

Key Responsibilities

• Inbound & Outbound Communication: Answer incoming calls, respond to web‑based inquiries, live chat messages, and email requests with professionalism and speed, using approved scripts and templates to maintain brand consistency.
• Appointment Scheduling: Accurately schedule service and sales appointments, confirming details with customers and ensuring that dealership resources are aligned to meet their needs.
• Product & Service Education: Provide clear, concise information about arenaflex’s vehicle lineup—including Hyundai, Genesis, and Chevrolet models—as well as service offerings, financing options, and promotional programs.
• Lead Nurturing: Follow up diligently with leads that are not yet ready to schedule an appointment, employing a consultative approach to keep prospects engaged and informed.
• CRM Management: Utilize the Customer Relationship Management (CRM) system daily to log interactions, track lead status, and generate reports that support sales and service teams.
• Team Collaboration: Participate actively in team meetings, process‑improvement workshops, and cross‑departmental initiatives, fostering strong relationships with sales staff, service technicians, and dealership management.
• Continuous Improvement: Contribute ideas for enhancing scripts, workflows, and customer touchpoints, helping arenaflex stay ahead of industry trends and customer expectations.

Essential Qualifications

• Minimum of one year of proven experience in a customer‑service or call‑center environment, preferably within the automotive or retail sectors.
• Demonstrated ability to communicate clearly, empathetically, and persuasively across multiple channels (phone, email, chat).
• Strong computer literacy, including proficiency with CRM platforms, Microsoft Office Suite, and web‑based communication tools.
• Valid driver’s license and a clean driving record, enabling occasional travel between dealership locations as needed.
• Positive, hardworking attitude with a genuine desire to help customers find the right vehicle or service solution.
• Team‑oriented mindset, capable of collaborating effectively with sales, service, and management teams.

Preferred Qualifications & Additional Skills

• Experience with automotive financing concepts and the ability to explain basic loan or lease structures to customers.
• Familiarity with Hyundai, Genesis, or Chevrolet product lines, or a demonstrated willingness to quickly learn vehicle specifications.
• Previous exposure to lead‑generation or appointment‑setting roles within a dealership BDC (Business Development Center) environment.
• Exceptional organizational skills, with the ability to manage multiple customer interactions simultaneously while maintaining accuracy.
• Proactive problem‑solving abilities, enabling you to address customer concerns and turn potential objections into opportunities.
• Certification or training in customer‑service excellence, such as a Certified Customer Service Professional (CCSP) credential.

Core Competencies for Success

• Communication Mastery: Articulate complex product details in simple terms, listen actively, and adapt tone to match each customer’s style.
• Empathy & Patience: Recognize the unique needs of each caller, providing reassurance and tailored solutions.
• Tech Savvy: Navigate CRM dashboards, online chat platforms, and digital documentation tools with ease.
• Time Management: Prioritize tasks, meet appointment‑setting targets, and keep the call‑center workflow efficient.
• Collaboration: Work seamlessly with sales, service, and management teams to ensure a unified customer experience.
• Growth Mindset: Embrace feedback, seek out training opportunities, and stay current on automotive industry trends.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Service Advocate, you will have access to a robust training curriculum that includes:

• Structured onboarding programs covering product knowledge, CRM usage, and communication best practices.
• Ongoing workshops on advanced sales techniques, financing fundamentals, and digital marketing trends.
• Mentorship from seasoned dealership managers and senior BDC specialists who can guide your career trajectory.
• Clear pathways to promotion, such as advancing to Senior BDC Coordinator, Team Lead, or even transitioning into sales, service management, or dealership operations roles.
• Opportunities to attend industry conferences, webinars, and certification courses, all supported by arenaflex’s learning budget.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact compensation details will be discussed during the interview process, the following benefits are standard for this role:

• Medical & Dental Coverage: Top‑rated health plans with comprehensive coverage for employees and eligible dependents.
• Life Insurance: $25,000 free life insurance policy to provide peace of mind.
• Retirement Savings: 401(k) plan with company match after one year of service, helping you build a secure financial future.
• Paid Time Off: Generous vacation accruals, holidays, and sick leave to support work‑life balance.
• Employee Vehicle Pricing: Exclusive discounts on new Hyundai, Genesis, and Chevrolet vehicles, allowing you to experience the products you sell.
• Recognition & Appreciation: Regular employee appreciation events, awards, and a vibrant office culture that celebrates achievements.
• Referral Incentives: Attractive employee referral bonuses for bringing qualified talent into the arenaflex family.
• Continuous Learning: Access to online learning platforms, industry publications, and internal knowledge bases.

Work Environment & Culture at arenaflex

Our call center in Meriden, CT, is a modern, collaborative space designed to foster teamwork and productivity. You’ll find:

• Open‑plan workstations equipped with the latest communication technology.
• Quiet zones for focused tasks and private conversations.
• Regular team‑building activities, both in‑person and virtual, that strengthen camaraderie.
• A culture of transparency where ideas are welcomed, and every voice matters.
• Commitment to diversity, equity, and inclusion, ensuring a respectful and supportive workplace for all.

Equal Opportunity Employer Statement

arenaflex is proud to be an equal opportunity employer. We prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We celebrate the unique perspectives each employee brings and strive to create an environment where everyone can thrive.

How to Apply

If you are ready to join a forward‑thinking automotive leader and make a tangible impact on customers’ lives, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to showcase your communication prowess, enthusiasm for the automotive industry, and commitment to delivering exceptional service.

Apply to this job

We look forward to welcoming you to the arenaflex family, where your talent will be recognized, your growth will be supported, and your contributions will drive our shared success.