Customer Service Representative – Order Processing, Showroom Coordination & Client Relations – La Porte, TX (Hybrid) – arenaflex

About arenaflex

arenaflex is a global leader in the design, manufacturing, and distribution of high‑performance architectural surfaces. With a presence in more than 80 countries and a reputation for relentless innovation, arenaflex creates products that transform residential, commercial, and public spaces into functional works of art. Our commitment to sustainability, cutting‑edge technology, and customer‑centric solutions has positioned us at the forefront of the industry, delivering value to architects, designers, contractors, and end‑users worldwide. As we continue to expand our footprint across North America, the La Porte, TX location serves as a strategic hub for serving a diverse portfolio of clients ranging from boutique remodelers to large‑scale construction firms.

Why Join arenaflex?

Joining arenaflex means becoming part of a vibrant, multicultural team that thrives on collaboration and continuous improvement. You will work in a fast‑growing environment where every day presents new challenges and opportunities to make a tangible impact on the customer experience. Our employees enjoy access to industry‑leading training programs, mentorship from seasoned professionals, and a clear pathway for career advancement. Whether you are looking to deepen your expertise in order management, sharpen your interpersonal skills, or explore leadership roles, arenaflex provides the resources and support needed to achieve your professional goals.

Key Responsibilities

• Act as the primary point of contact for customers, delivering prompt, courteous, and accurate information on pricing, product availability, delivery schedules, order confirmations, invoicing, and collections.
• Develop and nurture long‑term customer relationships by handling a full spectrum of operative responsibilities, from order entry to post‑delivery follow‑up.
• Process, monitor, and track customer purchase orders, ensuring data integrity and timely progression through the order lifecycle.
• Provide proactive service and administrative support by communicating material delivery details, flagging discrepancies, and coordinating with the sales team to resolve issues before they affect the customer.
• Generate and correct invoices, manage material returns, and coordinate any necessary credit adjustments.
• Schedule showroom visits, lead material viewings, and reserve specific items to enhance the in‑person buying experience.
• Troubleshoot and resolve customer issues from order placement through final delivery, maintaining accurate accounts receivable records.
• Deliver multi‑channel support—phone, face‑to‑face, and email—ensuring consistent, high‑quality interactions across all touchpoints.
• Perform data analysis in SAP (or equivalent ERP) as requested by the General Manager, Operations Manager, or sales leadership to drive operational insights.
• Oversee showroom operations, including ordering and stocking supplies, maintaining equipment, and displaying marketing materials to create an engaging environment.
• Log daily visitor activity and events in Salesforce, capturing detailed information to support sales and marketing initiatives.
• Assist the sales team by preparing sample shipments, checking inventory levels, and highlighting potential stock shortages that could impact sales targets.
• Undertake additional tasks and special projects as assigned by management, demonstrating flexibility and a willingness to contribute beyond core duties.

Essential Qualifications

• Minimum of 3 years proven experience in a customer service role, preferably within a fast‑paced, product‑driven environment.
• At least 2 years of hands‑on experience with invoicing, order entry, and basic financial reconciliation.
• High School Diploma or GED required; a college degree is a plus.
• Strong computer literacy, including proficiency with Microsoft Outlook, Excel, and Word.
• Demonstrated ability to multitask, prioritize, and thrive under pressure while maintaining a customer‑first mindset.
• Exceptional verbal and written communication skills, with a polished, professional demeanor when interacting with clients and internal teams.

Preferred Qualifications

• Experience in the construction, manufacturing, distribution, or related industries, providing insight into the unique needs of B2B customers.
• Familiarity with SAP, other ERP platforms, or specialized order management systems.
• College education in business, supply chain management, or a related field.
• Bilingual proficiency (English/Spanish) to serve a diverse customer base in the Texas market.

Core Skills & Competencies

• Customer‑Centric Focus: Ability to anticipate client needs, resolve concerns swiftly, and turn interactions into lasting relationships.
• Analytical Acumen: Comfortable extracting, interpreting, and presenting data from SAP or similar systems to support decision‑making.
• Organizational Excellence: Strong attention to detail when handling invoices, order records, and showroom inventory.
• Team Collaboration: Works seamlessly with sales, operations, and logistics teams to ensure a unified approach to customer service.
• Technology Savvy: Quick learner of new software tools, with a proactive attitude toward leveraging technology for efficiency.
• Problem‑Solving Mindset: Takes ownership of issues, investigates root causes, and implements corrective actions without delay.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Representative, you will have access to:

• Structured onboarding programs that cover product knowledge, ERP navigation, and best‑practice customer engagement.
• Ongoing training workshops on advanced communication techniques, conflict resolution, and data analytics.
• Mentorship from senior operations leaders who can guide you toward supervisory or specialist roles.
• Opportunities to cross‑train in related departments such as logistics, sales support, and showroom management, broadening your skill set.
• Clear promotion pathways to roles like Senior Customer Service Analyst, Showroom Manager, or Operations Coordinator, based on performance and ambition.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $18.00 to $20.50 per hour, with the exact rate determined by geography, experience, education, and demonstrated skill set. In addition to base pay, eligible employees may qualify for an annual performance award tied to individual and company results.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance with multiple plan options.
• Short‑term and long‑term disability coverage, as well as basic life and supplemental life insurance.
• Participation in a 401(k) retirement plan with company matching contributions, enrollment beginning on the first of each month.
• Paid time off that accrues monthly, including vacation days, five sick days, and two floating holidays per year (one floating holiday for hires after July 1).
• Employee assistance programs, wellness initiatives, and discounts on arenaflex products.
• Access to an employee discount portal for personal home improvement projects.

Work Environment & Culture

Our La Porte facility blends a modern showroom atmosphere with a collaborative office setting. The environment is:

• Dynamic: Fast‑moving, with daily interactions that keep the workday engaging and varied.
• Inclusive: A diverse workforce where every voice is valued, and ideas are encouraged.
• Safety‑First: Strict adherence to occupational health and safety standards, ensuring a secure workplace for all employees.
• Customer‑Focused: A culture that places the client at the heart of every decision, fostering pride in delivering exceptional service.
• Innovation‑Driven: Employees are empowered to suggest process improvements and contribute to continuous operational excellence.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. We prohibit discrimination and harassment of any kind. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to providing a workplace free from discrimination and harassment.

How to Apply

If you are ready to bring your customer service expertise to a thriving, global organization and help shape the future of architectural surfaces, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the opportunity at arenaflex.

Apply now by clicking the link below, or visit our careers page for additional information.

Apply for the Customer Service Representative Position