Part‑Time Customer Experience Banker – Financial Concierge Role (30‑35 hrs/week) – New Baltimore, MI – Join arenaflex

Why arenaflex?

At arenaflex, we believe that banking is more than numbers—it’s about people, communities, and the everyday moments that shape lives. Our branches are hubs of connection where every interaction is an opportunity to empower customers to achieve their financial aspirations. With a legacy of innovation, a commitment to inclusive culture, and a forward‑thinking mindset, arenaflex is redefining what it means to be a modern financial institution. If you thrive in an environment where your ideas matter, your service mindset is celebrated, and your growth is nurtured, you’ve found the right place.

Position Overview

The Customer Experience Banker (Part‑Time) serves as a dedicated Financial Concierge for walk‑in clients at our New Baltimore, MI branch. Working 30‑35 hours per week, you will blend exceptional service with a disciplined sales approach to retain, deepen, and expand both consumer and business relationships. Your day‑to‑day responsibilities will include guiding customers through deposit products, processing transactions with precision, and acting as a trusted advisor who anticipates financial needs before they arise.

Key Responsibilities

• Customer Service Excellence: Greet every visitor with a warm, professional demeanor; resolve inquiries promptly; and ensure each interaction leaves a lasting positive impression.
• Product Knowledge & Education: Demonstrate deep understanding of arenaflex’s consumer deposit offerings—including checking, savings, money‑market, and certificates of deposit—and clearly articulate benefits to customers.
• Relationship Growth: Identify cross‑selling opportunities through a structured sales process, follow‑up programs, outbound calls, and referral sourcing; aim to increase product penetration while aligning solutions with customer goals.
• Referral Management: Recognize when a customer’s needs extend beyond your scope and proactively refer them to specialized arenaflex teams (e.g., loans, wealth management) to deepen the overall relationship.
• Transaction Accuracy: Process deposits, withdrawals, transfers, and other banking transactions with meticulous attention to detail; balance cash drawers daily and reconcile any discrepancies.
• Compliance & Security: Adhere to all operational, risk, security, and regulatory policies; maintain confidentiality and safeguard customer information at all times.
• Team Collaboration: Share insights, best practices, and feedback with branch leadership; contribute to a culture of continuous improvement and collective success.
• Additional Duties: Participate in branch initiatives, community outreach events, and special projects as assigned, embodying arenaflex’s “look out for people” philosophy.

Essential Qualifications

• High School Diploma or GED (minimum); a Bachelor’s degree is a strong plus.
• At least 1 year of customer‑service experience, or equivalent experience in the military (administration, contracting, civil affairs, etc.).
• Demonstrated ability to handle cash responsibly and accurately.
• Strong verbal and written communication skills, with a genuine desire to help people.
• Basic proficiency with digital banking tools, mobile apps, and online platforms.

Preferred Qualifications

• 1+ year of direct experience in banking, financial services, or goal‑driven retail sales.
• Proven track record of meeting or exceeding sales targets in a customer‑focused environment.
• Comfort with technology—experience using POS systems, digital onboarding tools, and CRM platforms.
• Ability to quickly learn arenaflex’s product suite and regulatory requirements.
• Flexibility to adapt to evolving branch needs, including occasional weekend or evening coverage.

Core Skills & Competencies

• Service Orientation: A natural inclination to put customers first, anticipate needs, and deliver solutions with empathy.
• Sales Acumen: Ability to recognize opportunities, ask insightful questions, and recommend appropriate products without being pushy.
• Attention to Detail: Precision in cash handling, transaction processing, and documentation.
• Problem‑Solving: Quick thinking to resolve issues, de‑escalate concerns, and turn challenges into positive outcomes.
• Team Player: Collaborative mindset that values shared success and open communication.
• Technological Fluency: Comfort navigating arenaflex’s digital platforms, mobile banking apps, and internal systems.
• Integrity & Compliance: Commitment to ethical conduct, confidentiality, and adherence to banking regulations.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a part‑time Customer Experience Banker, you will have access to:

• Structured Learning Paths: Online courses, classroom workshops, and certifications covering everything from advanced sales techniques to regulatory compliance.
• Mentorship Programs: Pairing with seasoned bankers who can guide your career trajectory and help you navigate internal opportunities.
• Cross‑Functional Exposure: Opportunities to shadow loan officers, wealth advisors, and digital product teams, broadening your financial expertise.
• Leadership Pipeline: High‑performing bankers are considered for full‑time roles, supervisory positions, and regional management tracks.
• Performance Incentives: Quarterly bonuses tied to relationship growth, customer satisfaction scores, and sales achievements.

Work Environment & Culture at arenaflex

Our New Baltimore branch is a vibrant, community‑focused space where collaboration and respect are the norm. Key cultural pillars include:

• Can‑Do Attitude: We celebrate proactive problem‑solvers who take ownership of their responsibilities.
• Service Heart: Every team member is encouraged to act with compassion, putting people’s needs at the forefront.
• Forward Thinking: Innovation is embedded in our DNA—whether it’s adopting new fintech tools or reimagining branch experiences.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We welcome candidates of all backgrounds, identities, and experiences.
• Community Engagement: Branch staff regularly participate in local events, financial‑literacy workshops, and volunteer initiatives.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, part‑time bankers at arenaflex can expect a competitive hourly wage that reflects experience and performance. Additional benefits include:

• Flexible scheduling to accommodate personal commitments.
• Access to arenaflex’s employee discount programs and financial wellness resources.
• Eligibility for health, dental, and vision plans (pro‑rated for part‑time hours).
• Retirement savings options with employer matching contributions.
• Paid time off and holiday pay in accordance with branch policy.
• Opportunities for tuition reimbursement and professional certifications.
• Employee assistance programs offering counseling, legal, and financial guidance.

How to Apply

If you are ready to bring your passion for service, your sales drive, and your commitment to community to arenaflex, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter that highlights why you would thrive as a Customer Experience Banker at arenaflex.

Apply Now – Join arenaflex

Closing Statement

At arenaflex, we look out for people—our customers, our teammates, and the communities we serve. By joining our branch as a Part‑Time Customer Experience Banker, you become an integral part of a purpose‑driven organization that values integrity, innovation, and impact. Take the next step in your banking career and help us shape the financial future of New Baltimore. We look forward to welcoming you to the arenaflex family.