Regional Customer Experience Resource Manager – Automotive Dealership Relations, After‑Sales Service & Remote Operations (Southeast Territory)

Why arenaflex?

At arenaflex, we are redefining the automotive after‑sales landscape by putting the customer at the heart of every decision. Our legacy spans decades of delivering reliable vehicles, innovative mobility solutions, and unmatched service experiences across the United States. As the industry accelerates toward electrification, digital retail, and data‑driven service models, arenaflex is uniquely positioned to lead the charge. Join a company that blends heritage with forward‑thinking technology, and become part of a team that turns everyday interactions into lasting relationships.

Position Overview

The Regional Customer Experience Resource Manager is a pivotal, remote‑first role that blends strategic problem‑solving with hands‑on dealer engagement. You will serve as the primary advocate for our customers, bridging communication between the arenaflex Customer Assistance Center, our network of Southeast dealerships, and the field service teams. Your mission is to ensure every customer journey—from the moment a vehicle arrives at a service bay to the final resolution of a warranty claim—is seamless, transparent, and memorable.

Key Responsibilities

• Design and launch innovative service solutions that elevate the overall customer experience and set new industry benchmarks.
• Own the end‑to‑end lifecycle of each customer case, from initial contact through resolution, guaranteeing timely and satisfactory outcomes.
• Leverage superior communication and analytical skills to streamline workflows, eliminate bottlenecks, and improve first‑time‑right service rates.
• Analyze dealer and customer data to identify trends, recommend process enhancements, and drive measurable improvements in service turnaround times.
• Coordinate closely with the arenaflex Customer Assistance Center and retail field partners, executing high‑profile referrals and escalations with precision.
• Lead empowerment and goodwill initiatives, delivering training on the latest tools, policies, and best practices to dealership staff.
• Participate in local dealer meetings, field team gatherings, and regional workshops to surface opportunities, share insights, and champion continuous improvement.
• Act as the regional liaison for external agencies, representing arenaflex and its customers in hearings, depositions, and dispute resolution processes.
• Maintain a deep understanding of automotive industry dynamics, regulatory frameworks, and emerging service technologies to inform strategic decisions.

Essential Qualifications

• Minimum 5 years of experience in automotive after‑sales, customer service, or a related field, with a proven track record of handling complex, high‑visibility cases.
• Demonstrated ability to work remotely while managing a geographically dispersed territory, preferably within a 50‑mile radius of Miami, FL, or willingness to relocate.
• Exceptional verbal and written communication skills, with the ability to convey technical information to non‑technical audiences.
• Strong analytical mindset; experience using data to drive process improvements and service excellence.
• Proficiency in CRM platforms, service management software, and Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Ability to travel regularly throughout the Southeast region to conduct on‑site dealer visits, training sessions, and agency meetings.
• High degree of professionalism, discretion, and empathy when handling sensitive customer issues and legal matters.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Automotive Technology, Communications, or a related discipline.
• Experience working with regulatory bodies such as state consumer protection agencies, Lemon Law processes, or arbitration panels.
• Certification in conflict resolution, mediation, or a related field.
• Familiarity with the arenaflex suite of digital service tools and telematics platforms.
• Previous experience in a remote‑first or hybrid work environment, demonstrating self‑discipline and effective time management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional experiences and a relentless drive to exceed expectations.
• Problem‑Solving Acumen: Ability to diagnose root causes quickly, develop creative solutions, and implement corrective actions.
• Stakeholder Management: Skilled at building trust with dealers, field teams, and external agencies.
• Data‑Driven Decision Making: Comfortable interpreting service metrics, KPI dashboards, and performance reports.
• Negotiation & Influence: Persuasive communicator who can advocate for customers while balancing business objectives.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies and evolving service models.
• Leadership Presence: Ability to mentor dealership staff, lead training sessions, and inspire cross‑functional collaboration.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. In this role, you will gain exposure to:

• Strategic initiatives that shape the future of automotive after‑sales across a multi‑state territory.
• Cross‑functional projects with product development, digital services, and legal teams.
• Leadership pathways leading to regional director, senior operations, or enterprise‑wide customer experience roles.
• Continuous learning programs, including certifications in service excellence, data analytics, and conflict resolution.
• Mentorship from senior executives who champion innovation and customer advocacy.

Work Environment & Culture at arenaflex

arenaflex fosters a collaborative, inclusive, and high‑performance culture. Our remote‑first philosophy empowers employees to work from anywhere while staying connected through virtual collaboration hubs, regular town‑halls, and regional meet‑ups. We celebrate diversity, encourage curiosity, and reward initiative. Employees enjoy:

• A flexible schedule that respects work‑life balance and personal commitments.
• State‑of‑the‑art digital tools that streamline communication and data sharing.
• Team‑building events, both virtual and in‑person, that strengthen relationships across the organization.
• An open‑door leadership style where ideas are heard, and innovation is recognized.

Compensation, Perks & Benefits

While specific salary details are tailored to experience, arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior customer experience roles.
• Performance‑based bonuses tied to customer satisfaction metrics and process improvement outcomes.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and sick leave.
• Relocation assistance for candidates moving within the Southeast territory.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee assistance program, wellness resources, and mental‑health support.

How to Apply

If you are ready to champion the voice of the customer, drive transformational service improvements, and thrive in a dynamic, remote‑first environment, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex today.

Apply Now – Regional Customer Experience Resource Manager

Join the arenaflex Family

At arenaflex, every interaction matters. By joining our team, you become part of a legacy that values integrity, innovation, and the relentless pursuit of excellence. Take the next step in your career and help us shape the future of automotive service—one satisfied customer at a time.