Bilingual French Mobile App Customer Support Specialist – Technical Assistance for iOS & Android Platforms at arenaflex

About arenaflex – Innovating Healthcare Through Technology

arenaflex is a global leader in the medical device sector, dedicated to improving patient outcomes by delivering cutting‑edge technology solutions. Our portfolio spans a wide range of smart medical devices, integrated software platforms, and mobile applications that empower clinicians, patients, and caregivers alike. With a strong commitment to innovation, compliance, and user‑centric design, arenaflex has built a reputation for reliability, safety, and exceptional customer service. As we continue to expand our digital ecosystem, we are looking for passionate professionals who share our vision of transforming healthcare through technology.

Why This Role Matters

The Bilingual French Mobile App Customer Support Specialist is a pivotal position within arenaflex’s support ecosystem. Our mobile applications serve thousands of French‑speaking clinicians and patients across the globe, providing real‑time data, device configuration, and remote monitoring capabilities. By delivering prompt, knowledgeable, and empathetic assistance, you will directly influence user satisfaction, device adoption, and ultimately, the quality of care delivered in hospitals, clinics, and home‑care settings.

Role Overview

Based in a hybrid work environment in Irvine, CA, you will join a dynamic, cross‑functional support team that operates on a 6:00 AM – 2:30 PM shift, five days a week. While the core schedule is weekday‑focused, occasional weekend coverage may be required to align with the global user base. This role blends technical troubleshooting with customer education, requiring both a deep understanding of mobile platforms (iOS and Android) and the ability to communicate complex concepts clearly in French.

Key Responsibilities

• Technical Assistance: Provide over‑the‑phone support for users of arenaflex’s mobile applications, guiding them through installation, configuration, and daily usage on both iOS and Android devices.
• User Education: Conduct proactive outreach to educate customers on app features, best practices, and new releases, ensuring they maximize the value of arenaflex’s solutions.
• Case Management: Accurately document every interaction in our ticketing system, capturing detailed notes, troubleshooting steps, and resolution outcomes.
• Escalation Coordination: Identify complex or high‑impact issues and route them to the appropriate engineering, product, or clinical teams while maintaining clear communication with the customer.
• Process Improvement: Contribute ideas for enhancing support workflows, knowledge base articles, and self‑service resources based on recurring patterns and customer feedback.
• Cross‑Functional Collaboration: Partner with product managers, quality assurance, and regulatory affairs to relay user insights that shape future product enhancements.
• Special Projects: Participate in pilot programs, beta testing initiatives, and training sessions as needed to support arenaflex’s strategic objectives.

Minimum Qualifications

• Fluency in French (both spoken and written) with the ability to convey technical information clearly.
• Demonstrated customer‑focused attitude and a track record of delivering high‑quality service.
• Strong technical aptitude, especially with mobile operating systems (Apple iOS and Google Android).
• Proficiency in Microsoft 365 suite (Outlook, Teams, Word, Excel) for documentation and communication.
• Excellent problem‑solving skills, attention to detail, and the ability to follow structured troubleshooting procedures.
• Self‑motivation and the capacity to work independently while also thriving in a collaborative team environment.

Preferred Qualifications

• Exceptional verbal and written communication skills in both French and English.
• Experience in a technical support or help‑desk role within the medical device, health‑tech, or SaaS industries.
• Ability to produce clear, concise, and organized documentation for internal and external audiences.
• Demonstrated success in both team‑oriented projects and autonomous tasks.
• Familiarity with ticketing platforms (e.g., ServiceNow, Zendesk) and remote support tools.

Essential Skills & Competencies

• Customer Empathy: Ability to listen actively, understand user frustrations, and respond with patience and professionalism.
• Technical Literacy: Quick learning of new software features, updates, and device integrations.
• Communication Excellence: Clear articulation of troubleshooting steps, both verbally and in written follow‑up emails.
• Analytical Thinking: Systematic approach to diagnosing issues, identifying root causes, and recommending preventive measures.
• Time Management: Efficient handling of multiple tickets while meeting service‑level agreements (SLAs).
• Adaptability: Comfort with shifting priorities, evolving product roadmaps, and occasional weekend coverage.

Education & Experience

While an Associate’s degree (AA) or higher is preferred, we place greater emphasis on relevant experience, technical aptitude, and language proficiency. Candidates with certifications in IT support (e.g., CompTIA A+, Google IT Support) or healthcare technology are highly regarded.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. As a member of our support team, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of medical device software.
• Continuous learning pathways, including internal courses on regulatory compliance, cybersecurity, and advanced mobile development.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Trainer, or Customer Success Manager.
• Regular exposure to senior leadership through cross‑functional project teams, providing visibility and networking prospects.
• Support for professional certifications and tuition reimbursement for relevant degree programs.

Work Environment & Culture at arenaflex

Our hybrid model blends the flexibility of remote work with the collaborative energy of an on‑site office in Irvine. The culture at arenaflex is built on three core pillars:

• Innovation: We encourage curiosity, experimentation, and the sharing of fresh ideas that drive product excellence.
• Integrity: Operating in the regulated medical device space demands strict adherence to ethical standards, data privacy, and patient safety.
• Community: Employees are part of a supportive network that celebrates diversity, promotes work‑life balance, and engages in community outreach programs.

Team members enjoy regular virtual coffee chats, quarterly town‑halls, and an inclusive environment where every voice is heard.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive salary package aligned with market standards for bilingual technical support roles. In addition to base pay, you may be eligible for:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off (PTO) and holiday schedules.
• Employee assistance programs (EAP) and wellness initiatives.
• Technology stipend for home‑office equipment and high‑speed internet.
• Transportation benefits for commuting to the Irvine office.

How to Apply

If you are ready to make a meaningful impact on the lives of French‑speaking healthcare professionals and patients worldwide, we invite you to submit your application through our dedicated portal. Please ensure your résumé highlights relevant technical support experience, language proficiency, and any certifications you hold.

Apply Now – Join arenaflex

Take the Next Step in Your Career

arenaflex is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective, language skills, and technical expertise are exactly what we need to continue delivering world‑class support to our global user base. Don’t miss the chance to grow with a forward‑thinking organization that values both your professional development and personal well‑being. Apply today and become a vital part of the arenaflex family!