Bilingual Customer Service & Sales Representative – English/Spanish, Full‑Time In‑Office Role with Premium Commissions at arenaflex

About arenaflex – Your Next Career Destination

arenaflex is a leading provider of insurance solutions serving the vibrant communities of Nassau County, New York, and the broader Long Island region. With a commitment to delivering personalized protection and exceptional service, arenaflex has built a reputation for reliability, innovation, and community focus. Our team members are the heart of our success, and we invest heavily in their growth, well‑being, and professional fulfillment. If you thrive in a collaborative environment where your bilingual talents are celebrated, arenaflex offers the perfect platform to launch or elevate your career in customer service and sales.

Position Overview

arenaflex is seeking a highly motivated, personable, and bilingual Customer Service & Sales Representative to join our in‑office team. This full‑time role is designed for individuals who excel at building relationships, communicating clearly in both English and Spanish, and who are eager to contribute to a thriving insurance business without the pressure of weekend shifts or the need for a formal insurance license.

Key Responsibilities

• Answer inbound calls promptly, delivering courteous and professional assistance to existing and prospective clients.
• Greet walk‑in customers with a warm, welcoming demeanor, ensuring a positive first impression of arenaxflex.
• Maintain and nurture ongoing customer relationships through follow‑up calls, email correspondence, and personalized service.
• Provide clear, accurate information about arenaxflex’s insurance products, coverage options, and service benefits.
• Document all customer interactions in the CRM system, ensuring records are up‑to‑date and compliant with company standards.
• Identify sales opportunities by prospecting new clients, cross‑selling additional coverage, and supporting the sales pipeline.
• Organize and manage physical and digital files, guaranteeing easy retrieval and confidentiality of client data.
• Collaborate with underwriting, claims, and marketing teams to resolve client inquiries and streamline processes.
• Participate in regular team meetings, training sessions, and performance reviews to continuously improve service quality.

Essential Qualifications

• Minimum 5 years of proven customer service experience, preferably in a call‑center or front‑desk environment.
• Fluent bilingual proficiency in English and Spanish, with the ability to converse professionally and clearly over the phone.
• Exceptional verbal communication skills, including active listening, empathy, and the capacity to explain complex insurance concepts in simple terms.
• Demonstrated ability to prioritize tasks, multitask efficiently, and manage time effectively in a fast‑paced setting.
• Reliable personal transportation to commute to the arenaxflex office located in Franklin Square, NY (within a 10‑mile radius).
• Positive, solution‑oriented attitude with a strong commitment to delivering outstanding customer experiences.

Preferred Qualifications & Additional Skills

• Previous experience in the insurance industry, including familiarity with policy terminology, claims processes, or underwriting basics.
• Sales experience or a track record of meeting or exceeding sales targets, especially in a commission‑driven environment.
• Proficiency with customer relationship management (CRM) software, Microsoft Office Suite, and basic data entry tools.
• Ability to handle confidential information with discretion and adhere to regulatory compliance standards.
• Strong problem‑solving skills, with a knack for turning challenging situations into positive outcomes.

Compensation, Benefits, and Perks

arenaxflex offers a competitive hourly wage ranging from $18.00 to $20.00, complemented by a high‑earning commission structure that rewards top performers. Additional benefits include:

• Performance‑based bonuses and quarterly incentive programs.
• Comprehensive health, dental, and vision coverage (optional for those who desire it).
• Paid time off (PTO) and holiday pay, with a strict no‑weekend schedule (Monday – Friday, 9 am – 5 pm).
• Professional development opportunities, including internal training, industry certifications, and tuition reimbursement.
• Employee assistance programs (EAP) that provide counseling, financial advice, and wellness resources.
• Modern office environment equipped with ergonomic workstations, collaborative spaces, and a complimentary coffee bar.
• Team‑building events, community outreach initiatives, and recognition programs that celebrate individual and collective achievements.

Career Growth & Development at arenaxflex

At arenaxflex, we view each employee as a long‑term partner in our success. As a Customer Service & Sales Representative, you will have clear pathways to advance into senior sales, team lead, or management roles. Our structured career ladder includes:

• Skill‑Enhancement Workshops: Regular sessions on advanced sales techniques, conflict resolution, and product knowledge.
• Mentorship Programs: Pairing with seasoned professionals who provide guidance, feedback, and networking opportunities.
• Leadership Training: Access to leadership development curricula for those aspiring to supervisory or managerial positions.
• Cross‑Functional Exposure: Opportunities to collaborate with underwriting, claims, and marketing departments, broadening your industry expertise.

Work Environment & Company Culture

arenaxflex prides itself on fostering an inclusive, supportive, and dynamic workplace. Our culture is built on the following core values:

• Customer‑First Mindset: Every decision is guided by the goal of delivering exceptional value to our clients.
• Integrity & Transparency: Open communication, ethical practices, and accountability are non‑negotiable.
• Collaboration & Team Spirit: We celebrate diversity of thought, encourage teamwork, and recognize collective achievements.
• Continuous Learning: Employees are empowered to pursue knowledge, innovate, and stay ahead of industry trends.
• Community Engagement: arenaxflex actively participates in local charitable events, volunteer programs, and educational outreach.

Our office in Franklin Square is conveniently located within a 10‑mile radius of most residential areas in Nassau County, ensuring a short, stress‑free commute for local talent. While public transportation options are limited, we provide secure parking spaces for employees who drive to work.

Application Process

If you are ready to bring your bilingual communication skills, customer‑service expertise, and sales enthusiasm to a thriving insurance team, we invite you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join arenaxflex.

We look forward to meeting the next outstanding member of our customer‑focused family!

How to Apply

Click the link below to start your application journey with arenaxflex:

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