Applications Support Engineer-Chicago, IL OR Remote
This a Full Remote job, the offer is available from: Illinois (USA), Oregon (USA) Position: Applications Support Engineer Location: Chicago, IL Duration: 12 Months Rate: DOE US Citizens and Green cards are Preferred. No 3rd party C2C acceptable. Here is what we are looking for in an ideal candidate. Role and Responsibility
- Operational, Integration, Build and Manage Support
- Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
- Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
- Support build, manage, automate and administer applications, tools and services
- Gather and analyze business requirements from stakeholders
- Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
- Monitor project progress and provide regular status updates to stakeholders
- Participate in testing and quality assurance activities to ensure that solutions meet business requirements
- Customer support and ticket tracking/resolution
- Participate customer facing support
- Create, update and complete support tickets and Jira's
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
- Accuroute – critical
- Copitrak – critical
- NQ Zebraworks - critical
- EMS - critical
- Novisurvey - critical
- Research Monitor – critical
- Building Management Systems (Client)
- Lutron (lighting)
- Centerstone
- Courtroom Insight
- Deem/ETTA
- Drafting Assistant
- Faceset
- Key System
- Key System
- My Quickcharge
- Client Sendsuite Enterprise
- Otrak
- Seamless/Grubhub
- Social Tables
- Vable
- Visual Lease
- Westlaw
- Bloomberg terminal
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